Saint Francis Glenpool

Had to take my 4 year old son here because of severe vomiting. We went middle of the day and there was hardly anyone else there. They got us back in a bed pretty quickly and got my son hooked up to fluids. They were very thorough, they did ultrasounds and X-rays. The radiologist even came down to talk to us after looking at the images and he was awesome about explaining what he saw. We were out in maybe 3-4 hours. We also had to come a few years ago when he got Covid really bad and they were great then too.

Healthcare starts with communication. If this is the first point of contact for patients, it sets a terrible tone for the entire facility. I sincerely hope management addresses this issue because no one seeking emergency care should be treated with such a lack of basic courtesy and compassion.

I visited the hospital with my wife and met with a staff member named M ( first letter). Unfortunately, the experience was disappointing, and we’ve decided not to return. We requested access to our medical records, and M presented a legal document for us to sign. When we asked her to explain the contents, her explanation didn’t match what was written in the document. When I pointed this out, she threatened to call security. I smiled and asked, “You’re calling security because we’re asking questions?” She then left the office and mentioned that I will bring my manager, and returned about 20 minutes later—not with the manager, but with a contact number. She told us that if we didn’t want to sign the document, we should call that number to request our records. We appreciated the information

Went Friday evening for a suspected spider bite on my daughter’s face, informed the woman at the desk that we are not from the area, and was just staying a few days at my parents’, and wasn’t able to get her in to her regular doctor that day, she then very passive aggressively said, “well this is an ER, it isn’t urgent care..this is a hospital”, which I was obviously already aware of, and was confused as to why she was saying that. I have been to so many different ERs, for so many different things, and I’ve never had a receptionist say anything like that, or treat me that way when checking into a hospital. I just told her never mind, and left.

So I had to go to this hospital in pain at 1:00 am this morning. So they gave me a CT scan and pain meds and was told that I had to go get an ultrasound at the south hospital. So went there at 2:30 am this morning. So they did the scan and they only had one dr in the whole building so I ask them if I could call later and get my results and I was told yes. I told them that I had to go to work so I would call when I get off. So I call them again today because I’m in pain again and ask if a dr could give me my results that way I could get some help with the pain I was told I had to come back into the emergency room again and then a dr can give me my results. I told them I can’t afford to come and make another ER bill for my results and they told me there was nothing they could do for me. Now