Safeway Pharmacy

Kesha in the pharmacy is an angel! She has earned this pharmacy its five stars and then some. She and the pharmacist are courteous, respectful, helpful and professional. Customer service is not easy anywhere and is particularly brutal in Santa Cruz where many jobs are understaffed and the public is, in general, preposterously entitled. I deeply appreciate how genuinely kind and friendly Kesha is, going above and beyond what I would consider adequate service for a transaction. I very much appreciate that both the pharmacist and Kesha are respectful on the phone and in person, even when I have prescriptions that have to be special ordered. This is the first pharmacy I’ve been to that was willing to make a special order. They do not treat me like a criminal or a bother and it keeps me

Extremely nice staff. Always knows my name and gets my prescriptions ready. Couldn’t be more happy here.

Good people who act with care work at this pharmacy. I appreciate them very much.

By far the worst pharmacy I’ve ever been to. I’ve been to the Aptos Safeway Pharmacy many times and loved it, but I will never be coming back to this one. The staff are all extremely rude, and they do not want to help you if you run in to any problems getting your medication. I have been unable to get my meds for over two months because of the actions and lack of communication from this pharmacy. Nobody there knows what they’re doing, and they’re all just plain mean! I would give this pharmacy zero stars if I could, and will continue to drive to Aptos for their pleasant and helpful staff over this abomination of a pharmacy any day.

i’ve been using this pharmacy for almost 2 years now and for me they are the best in the area. everyone there is very nice, i’ve had no issues with insurance. sometimes the app is glitchy. i’ve had really bad experiences with walgreens, and the employees at both westside and horsynders have been horribly rude to me on multiple occasions. this pharmacy is also willing to order meds that are harder to find (can take a while to get them though), whereas i’ve called other pharmacies to see if i would be able to get them quicker, they say they don’t have them and tough luck.