Safeway Pharmacy

I would give them more stars, but when my refills were sent to them they sat on them for two days without telling me I had to call to initiate the actual refill, and when I asked why no one told me I had to do that, the technician refused to answer the question or even kind of take any responsibility for the situation. I thought they'd be better than Walgreens, but they will happily let you suffer without important medications, refuse to communicate their policies, and then entirely ignore you when you ask why no one informed you of what they needed you to do.

I don't really know what these other people are complaining about. I've rarely encountered long lines that take more than 10 minutes to get through. The staff is always very courteous & efficient. Even when I arrive in the middle of the day, the line has maybe 3-4 people in it.

I've been out of prescriptions there for *a couple months now* and repeatedly throughout this whole time they haven't refilled them and they never pick up their phone when I would call numerous times; yet -- the moment I transferred pharmacies -- that one was able to refill on one of the prescriptions I was able to transfer *immediately*. I still have yet to be able to even transfer my other prescription because Safeway just isn't even trying anymore. Absolutely horrible service Edit: those prescriptions can also mean life or death in extreme circumstances, mine included, there is no excuse for this service

I've been very happy with this pharmacy over the past 10+ years, since we moved to the east side of Moscow. Delays have usually been because of hangups on the doctors' end. But tonight I went to pick stuff up once at about 5:30 and again later, after 7 p.m. Long lines of 5-plus folks both times, and nothing moving very fast. ***The staff needs more help***. Safeway needs to work on streamlining their processes more. Online Rx ordering is good, but doesn't let me know when things are actually ready. I'll be there tomorrow at 9 a.m. - lucky I don't have to work full-time.

9-15-22 Love the cheerful and helpful staff!! Even though all of Moscow's pharmacies continue to have trouble finding pharmacists and assistants to employ since the COVID 19 shut down, this Safeway pharmacy has done their best to keep up and continue to serve their customers respectfully and quickly. The public is often short tempered when we perceive that we aren't served quickly enough or accurately enough but through all that my family have been happy with our little community pharmacy at Safeway.