Safeway Pharmacy

I have been a customer of Safeway Pharmacy on Coburg road for over 30 years. Have been quite satisfied until this year. Triple or more the wait times. Most often, only one of the 2 registers are manned. Very dissatisfied and looking for a new Pharmacy that processes quicker.

Pros: - Nice folks, pleasant even when people are in a rush or being irritable. - Line is next to fridges and freezers, so at least it's nice and cold on a hot day? - When it's your turn at the register, it (usually) goes quickly, at least for me. (This is not saying it is for everyone, just my personal experience.) Cons: - Long wait line every time. Plan for 30ish minutes minimum. - If you have multiple prescriptions that need to be filled, they won't fill them at the same time, I've had to wait days for 4 to be completed that I ordered at the same time. If you get a text saying one is done but you ordered multiple, you will have to wait for the others to be completed. I don't know the reason behind this. - Didn't fill a prescription that I asked for on the website, which they offered to

The wait for service, even in the morning, can be 30-40 minutes. They need to install lockers for pickup of prescription refills where counseling isn’t necessary. Today my husband and I had to wait 30 minutes in line to check in for a vaccination, something that could be done on a kiosk or on line, if Safeway supported such things(it doesn’t). We’ve already taken our prescriptions somewhere else, and we won’t be doing vaccinations at Safeway anymore, either.

After having to call to refill my daughters prescription, and actually getting thru to someone is a job in its self, then waiting in line for 30 min to be handed the wrong Rx. I explained to the staff member it was wrong and was met with an attitude of I don’t care. This is a controlled substance I shouldn’t have left with the wrong rx. I told her that and she was zero help and said I needed to call my daughter’s doc. So I left with the wrong rx and called. The doc office was so gracious and was kind and said they would urgently get a team member on it. I have not heard anything and had my own rx to pick up today so I go to get them and am met with we can not fill that, because we already filled it. No, like I said you filled the wrong rx and I repeatedly told your staff member that. Again

Jarame (sp?) has gone above and beyond helping me get my Rx from my doctor's office. It has been challenging to say the least.