Roper St. Francis Laboratory Draw Station

I drive PAST the James Island Roper location to come here for blood draws. Everyone is cheerful and it doesn’t seem to matter which phlebotomist I get they always get the vein without searching around. Slight wait because they’re busy but you take a number when you first arrive and then can sit for your number to be called. Very efficient

LEFT Roper Express on James Island after waiting 45-50 minutes with no one in waiting room when I arrived at 11:30am. Was not aware of this facility. Got there at 12:35 and left at 1:25. One person was checking you in and drawing blood. She, Ginny, was the best phlebotomist ever. Did 6 patients before me. 1 quick painless stick. She was super woman that day with no help when I was there. Very pleasant despite having to do two jobs. Roper had 4 people working the desk at Roper Express this same day and zero at this facility. Something is wrong with this management picture.

Very short wait time, friendly staff, they did a great job calming me through my fear of needles, blood draw process itself couldn’t have been more than a minute or two.

Doctor faxed orders to the lab. Baked lab twice to confirm at 8:00 am and 9:00 left voice-mail at the lab. No one called back. Went to the lab at 3:30. Was told fax machine was broke for 2 days.

This used to be a great place to go. Was about 30 minute wait but now every single time it is 1 hour, 45 minutes minimum. That is ridiculous and shows you don't care about patients just our money.