Rockbrook Urgent Care

Today I had to take my 2 year old to the “Urgent Care Omaha” location at Rockbrook. The building was nothing to scream about from the outside, and the lines in the parking lot definitely needed repainted, but I appreciated plenty of parking spots available and that I was able to park right by the door. The waiting room was nice and open. They even had a couple of couches, which I was grateful for so my daughter could lay next to me while I filled out the paperwork. Bonus - my copay was only $25! Which is what we pay when we go to our pediatrician. I was expecting it to be a lot more at an Urgent Care, especially since it’s a Saturday. Then there was no one waiting before us, so we got right in to see the doctor! The nurse was super sweet and friendly with my daughter. She was very gentle

Dr. Felicia was sure I had cellulitis on my nose. Her nurse suggested shingles but that was ignored. I went back 7 days later after more pain and no improvement with completing the full course of treatment. I had every symptom of shingles. Dr. Felicia still said cellulitis. She did take a culture at this time. However, that should have been done the first time because shingles was a possibility. After the results came back, it was determined to be shingles. It was located on my nose which I learned to be very dangerous. I was then told that I needed to go in for an emergency eye exam because this can cause blindness and even facial paralysis. Not something anyone wants to mess around with. I was not at all happy or satisfied with the knowledge and treatment I received from Dr. Felicia at t

Amazing staff. They really focus on quality care and treat you like family. I didn’t get the names of the ladies who took care of me last night but I will say they are some of the best healthcare professionals in the business. Thank you so much!

The service here is spectacular! The young lady at the front desk really helped tremendously and really knew what she was doing! Service is quick and staff is incredible!

Walked in with my sick 17 month old daughter after researching and looking for children urgent cares near me. Rockbrook urgent care was the first that came up in my search and all over their website, they claim to “provide prompt, professional care for children ages 6 months and older,” and again restates this in their children’s urgent care tab, but they refused to see my daughter because she’s under 2. I understand if this is a policy, but update your website! It would have saved a whole trip in a different direction with a sick child.