River City Eyecare, Inc.

I have gone to this office once before and enjoyed it but after this last visit I wont be back, almost entirely at the fault of the employees in the eyewear section and their inability to do their jobs or communicate with clients. My original appointment was July 15th. I got two pairs, one through VSP with high index lenses, blue light, and anti-glare and one through Medicaid with only high index lenses as they were meant to be my back up pair. That day I paid roughly $245 for both pairs. I was excepting this since insurance only covers so much and doesn't cover all the bells and whistles that I like. The next day, I receive a call from the girl who helped me order my glasses informing me that she placed the order wrong and didn’t do high index on my Medicaid lenses and said if I would lik

I have been going to this eye doctor’s office for a few years. I have never been talked to so rudely before from their staff that answers the phone. I called in on Monday to see if I could get my husband in for new glasses. They said how about Aug. 1st. I asked if they had anything sooner as he needed them before he went out on the road. She immediately had an attitude and said “Umm, no” I said ok I would have to see about getting him in somewhere else as he needs new glasses. She didn’t even let me finish and hung up on me!! How professional!! I will not be going back. I will be going to Frames for now on.

Took our kids there, great experience with Dr., However son picked out glasses was quoted 200. Which I said fine to. Daughter just had eye exam which was 10. When went to check out different woman rang sale up at 243 for son & 10 for daughter. I told her previous woman wrote down on paper 200. She looked on paper and was written 200. She said is going to be 40 more. At that point son already wanted that pair and daughter wanted to leave. So I had to pay extra even though quoted lower price. Should not switch price at check out. Specially when already quoted and written a price.

12/8/2022. 2:45pm Been with them 35+ yrs. Eye Dr's are very nice and helpful and listen to you Picked up glasses 12/13/2022, was very disappointed . Glasses dirty,no one there to fit me so took glasses and left. Gary phoned me 12/14 and asked about my problem,we discussed,(he very nice) sd was sorry for what happened for he was off on tuesdays and he would look and adjust glasses for me.

Went in for eyeglasses repair. Took 1hr 30 min. Walked out the door and they fell apart on my face. Completely destroyed. Have to get new frames and lenses. I will NOT return to this business.