Remedi Senior Care

Kept sending over priced medicines even after the facility set my dad up as Profile Only. Our Dr never sent scripts to remedi, but when assisted living added meds to be administered to his Profile, remedi would fulfil them ("oops, by mistake", every time, yeah right) , causing insurance denials at our preferred pharmacy and incurring high co-pays. The co-pays look reasonable at first, about what I pay elsewhere for a 90 day prescription, but then it turns out remedis copay is for seven days. Horrible unclear bills and online portal. Never clarifies exactly what you are paying for.

This pharmacy takes advantage of seniors. Stay away at all costs! They overcharge for over the counter medications and must surcharge each prescription!! I have informed them numerous times to stop sending OTC meds to my dad and it still continues!! Their customer service is awful. How can bills be so high when my dad has both Medicare and gap insurance. There is no excuse for this. I am upset and angry. My father is stuck because his senior living center has decided to use these scoundrels. I will do my utmost to have them remove this pharmacy from his care.

Why isn't there a zero star option? The Assisted Living Facility insists on using this pharmacy., but I wish they didn't. Remedi delivered the wrong medication (but tried to blame the facility for their own mistake, even though they provided the order from from the facility which listed the correct med), billed for medication which was not delivered or needed during hospital stays, won't or can't bill Medicare for diabetic test supplies, and charge outrageous prices for supplements and other over the counter items. Their billling department is a joke. Expect to spend an hour each month reviewing the confusing bill for errors and who knows how many hours to get them to understand the error and fix it. After complaining to multiple people, I was promised prompt return calls. Two w

I've tried to email this company twice, once thru the email address listed on their invoice, and again directly thru their website. The first email was rejected as undeliverable. The message sent directly thru their website appears to have gone thru, but it's been over 2 weeks with no response whatsoever.

If you have a billing question, don’t. Because they don’t answer the phone, don’t respond to voicemails or emails so good luck.