Rancho San Antonio Medical Plaza

My dad went to the urgent care for an ear infection today. He later went to the pharmacy to pick up antibiotics and was told he needed to pay $180 with insurance. He cannot afford this on a fixed income. I called them to ask the doctor to prescribe an alternative. They promised to call me back. I called again an hour later (4pm because they close at 5). They tell me they are swamped and the doctor is busy but promise to call me back. It is now past 6pm and no call. My dad is still in pain and we can’t even go back because they are closed.

Just walked out of urgent care a few minutes ago for pain in my right knee. I was here for a few hours which honestly isn’t all that bad for urgent care and the staff was very pleasant. Got diagnosed fairly quickly and will do an x-ray this week. They told me about getting me a wrap for the knee but then got discharged immediately so I guess I have to go buy my own now. Other than that, amazing service.

I visited them because of coughing and a flu. They are very inefficient and took a long time to wait to see the doctor (not a lot of people in the lobby). I had insurance coverage and I paid the $20 copay. But 2 months later, they said I have $281 unpaid balance! I visited many urgent care before and never has this problem before. And seriously, $301 for a visit just for coughing? Another thing is their statement date is 3/5, and payment due by 3/15? Are they sending the mail UPS and expect everyone to check mail everyday? Update: I called and after a long wait on the line they said I do not owe them any money. But why did you send me bill and waste my time to call you to clarify? Their procedure is totally a mess and I swear I would never visit them again!

Their billing department is terrible. Would be best to avoid them at all costs. They sent a 13 dollar debt to a collection agency and claimed to have sent two notices where none were received. We'll never use San Antonio again...there is always an issue. Oh, and don't bother calling, you'll get disconnected randomly and have to start all over.

It's not our first time here and we have always had good service, but this time the group of people that were there today were outstanding making our Sunday in a hospital setting a joyful one. In the beginning Brandon was helpful, and was assisting us yet making sure others would be helped shortly. Very attentive! Maria was in the back did not help us but was also very pleasant and I was making small talk with her while they were taking vitals on my husband. Third person Laura, assisted my husband and she took care of the issue and answered all of our questions. It's a Sunday and sometimes you get people that would rather be somewhere else but this crew was the greatest. These are what I call keepers and pleasant to work with. People who have a medical issue, maybe a bit down and