Ralphs Pharmacy

This is a letter that I sent to customer relations in regard to an experience that I had with the manager ANDREW at the twin Oaks Ralph's. I have not received a response from Ralph's yet. Dear Ralphs Customer Relations, I’m writing to report an incident that occurred at your San Marcos location (306 S. Twin Oaks Valley Road) on October 25, 2025, at approximately 12:39 PM. While checking out my groceries, the cashier named Andrew was talking to the bagger and did not greet or acknowledge me. My coupons fell during the transaction, and he did not assist or pay attention. When processing my coupons, one did not scan, and I mentioned that it usually requires an override. I asked for a manager, and he said he was the manager. Andrew became dismissive and made an inappropriate comment: “Well

All of the staff in the Pharmacy are very helpful and caring individuals. I've been getting my Rxs there for years, and they've continued to have exceeded my expectations each visit. Thank you to all the wonderful staff team members!!!

The pharmacy staff here are extremely friendly and helpful. Sometimes they do get overwhelmed with calls and there’s a bit of a wait to talk with someone, but that’s true for anywhere I think. They have been great with delivering prescriptions at no charge during the COVID-19 pandemic, from the very start in early March they offered this. There has been some revision so they can’t deliver certain medications any longer, but that’s a regulatory restriction I believe. I transitioned here after using Kroger in Cincinnati for a long time. It was quite seamless and all of the records are in the same system. Hats off to the team at Ralphs!

Great Market! Plenty of Organic produce, gluten free options, fresh seafood, sushi, deli, gourmet cheeses and super friendly staff. Definitely my go-to grocery store in San Marcos. Right across from California State San Marcos and the shopping center is filled with great places to eat including a Pho restaurant, sushi, Mexican, pizza, acai bowls, Smoothies, cold Pressed Juices, and a Starbucks.

Am extremely disappointed with Ralphs pharmacy in San Marcos. I called in 3 rx’s on Thursday. Was told that someone would call me Friday for payment method and rx’s would be delivered Friday. It is now 4th of July, they are closed and I have been without an essential rx for my asthma over 24 hours. This is not acceptable. I have been customer for over 20 years.