Rainier Orthopedic Institute

I would never go here again. I was diagnosed by them last spring with an issue that requires a referral to a specialist. I never heard back, I was specifically told that the referral office would contact me not to contact them. But it could take some time. Ok I wait. And wait. Oct last year I checked back. Oh we'll resend the referral. Wait some more . Today I finally found out that the referral office denied the referral. And that they told my Dr, and to get more information from them. I go back to try to figure this out, and why I wasn't contacted when the referral was denied. I was told that once a referral is faxed off they don't ever check back. So not only did they not even do an appropriate referral in the first place, either place or lack of clinical evidence. But ignore any co

The doctors at Rainier Institute are wonderful, but I’ve had difficulties getting the support staff to follow up on sending in pre authorizations to my insurance company. Phone calls are rarely returned, so I have had to spend my time following up with countless phone calls. Very frustrating.

I highly recommend Dr Steadman and Dr Hausch. My husband had shoulder surgery a few weeks ago and I'm going to be having double knee replacements soon. We've heard nothing but good things about both Dr's and they both came highly recommended. It's very unfortunate that the Office Dictator, I mean Director as she likes to call herself has to be so rude. The comments she made to the receptionist and my husband at the two week post op were totally out of line and were loud enough to be heard in the waiting room. We arrived at 2:50 and our appt was at 3:30. He was asking about paperwork that was left behind from his surgery day. The original receptionist was polite and helpful. "Shelly" made the comment in a rude tone to the receptionist that if "you need help you need to speak up". S

I arrived 15 minutes early as instructed and was told my appointment would be canceled if I didn’t finish paperwork before the scheduled time. I completed it on time—only to wait 30 minutes to be taken back and another 23 minutes for the doctor. Clearly, they value the doctor’s time more than their patients’. The lack of respect is unacceptable. I would strongly recommend avoiding this clinic and finding care elsewhere.

Only complaint i have is they changed appointment time on my chart and when we showed at new time they said we were late, and removed information from my chart. And it's a legal record and are not supposed to do that. And it took 6 pluss weeks to get 1st appointment i wasn't happy. I feel they should have patient perfered way of contact for scheduling changes, or 2 ways due to the legal record and it was removed . Phone calls have always been the way for many years, This is a new proplem due to seniors not knowing how to use email electronically systems. Not ok at all.