Pure Smiles - Lima

UPDATED REVIEW The clinical care at this office is excellent, which makes this experience even more disappointing. My crown replacement December 8th was painless and professional. Chris, the hygienist, was attentive and kind, and Dr. Cobb communicated clearly throughout the procedure. Unfortunately, the billing experience has been terrible. After being overcharged, I needed a refund and an updated Payment Summary to receive reimbursement from my Flexible Spending Account (FSA). Despite multiple calls and voicemails, the billing department has been extremely difficult to reach, with little to no follow-up. I was told in December the insurance payment hadn’t been received and when it was they would issue a refund and a new Payment Summary. My insurance confirmed they sent the payment Decemb

My 6 year old daughter and I have been attending this practice for routine dental service now for a couple of years. We overlap our appointments, and have an efficient and pleasant experience every time (we have rarely spent more than 3-4 minutes in the waiting room). I have consistently had the same dental hygienist, Holly, who is always warm, gentle, thorough, and fun to chat with. My daughter feels confident and comfortable during each of her visits, too. We're very happy to have found this practice!

Had my usual cleaning at Pure Smiles. Tracy does such a good job. Very personable and knowledgeable. Been going there since I was a kid and have always been very well taken care of. I would highly recommend them if you're looking for dental cleanings or have issues with your teeth.

I’ve been using Pure Smiles since I moved to Lima years ago. They removed my wisdom teeth and they’ve been my go to for cleanings. They’ve always been very professional and very nice! Recently my daughter needed teeth removed for braces and I was probably more nervous than she was, but all went well and once again I was pleased with Pure Smiles! Thank you! I always highly recommend whenever someone asks for a dentist.

Krystal is fantastic. I told her I was super nervous the first time I came and she was very comforting and super nice each visit I went back for. I’m very glad to know I have her taking care of me.