Publix Pharmacy at Zelda Place

A lot of frustration, over an extensive period, has led me to post this review. I've used this pharmacy for nearly 8 years now, and I never had any problems until the last 6 months or so. As others have observed, the lines are often long, wrapping around a display or two. You can easily wait 20 minutes in line, and even when you get to the counter, the prescription might not be ready, even though you got an automated call saying it was, leaving you to either meander through the store for another 30-60 minutes or to make another trip back later. There have been times I've had prescriptions there where I didn't get a call at all, and then after days of waiting, once I was finally able to speak to someone in the pharmacy (no small effort there either), they'd tell me something was wrong with

This was once a very nice pharmacy! I tried renewing my prescription online because going into the pharmacy takes such a long time (with long lines and wait time). 3 days had passed and I didn't receive a text stating my prescription were ready. I called (this is an ordeal in itself...never know who/what attitude will answer, IF THEY ANSWER!!!)...after 15 rings, no answer. I hung up called immediately after 10 rings this time, I hung up called the Publix Pharmacy on Vaughn. After 2 rings I got a pleasant voice and courteous service!!! I once loved this pharmacy. It was conveniently near home, but it's not worth the headache. I've moved my prescription to Vaughn Rd Pharmacy. It's a little out of way but I'd rather take a longer trip to get my prescription right and on time.

I called the Pharmacy to verify if my prescription was ready. The person who answered my call informed that it was not, but would be available by noon. I told her I was waiting on this prescription and needed it quickly because I was leaving town (for my mother in law's funeral) as soon as it was filled. Her response was "then call someone else" in a completely "I do not care" tone." What has happened to curtesy. I would give them zero starts if it would let me.

I’m very disappointed I had to call my doctors office to get them to call in another prescription Because you guys miss placed my prescription. when I got off work to go by and pick it up there was a very long line. After waiting about 15 minutes in line. I picked up four of my prescriptions and The one that they lost was not ready. The cashier asked did I want to wait. I asked how long was the wait the cashier replied until I clear out my line. I told her no I had already waited in line too long. She shoved the bag at me and said Goodbye.Now I still have to pick up the other prescription and the cashier name is Kinita. I think that she was rude and there no reason for her rudeness.

Do not trust these people with your health. Full stop. Could not be bothered to answer their phone for 3 consecutive days, over a total of 68 calls. When I was finally able to get though and get my prescription info, I asked to speak to the manager to let them know no one was answering the phones over the week. Her reply was "is there something I can do for you, sir." And it sounded even ruder than it reads. Then, when I went to pick up my prescriptions 7 hours later they still weren't ready, despite being in-store.