Publix Pharmacy at Willow Oaks Crossing

been coming here for years, used to be the best pharamcy in town with a kind staff that would make it seem like they were doing everything they could to get you what you needed. Now it is staffed by rude, argumentative and unempathetic individuals that will sit there and argue with you because you are trying to get the medications filled that you desperately need. One very nasty individual in particular, he made it clear he could not care less how much i needed these meds and how it was not his problem. i asked him to please stop arguing with me and then he proceeded to argue with me about arguing. A truly reprehensible character and thanks to him you have lost a customer of many years. once my meds are properly filled I will never return to this location again after my horrible experience

I gave it a few months before reviewing in case the first few times of excellent service were a fluke, but I have to say, this place is AMAZING. The staff is always friendly and fast, when they say a prescription will be ready in an hour, when you come in an hour it'll be ready to pick up. The prices are WAY lower than some other pharmacies I can think of. Even the phone service is stellar. Less than a minute wait time, and they don't just pick up to say "please hold," but actually do what you need. I'm so happy I switched.

Prescription was sent in 90 minutes before heading to Publix. Called on the way and was told they would make it and to give them 10-15 minutes. Arrived 10 minutes later. Was told they would start making it and to give them 10-15 minutes. Came back 10 minutes later to be informed that the pharmacist had to go to the restroom and to wait a little while longer. If you can’t do something in 10-15 minutes don’t give that time frame two separate times!! Was just told the pharmacist was away and to go wait in the parking lot. I asked the gentlemen if it could be done in an hour and he could not make that promise. The level of incompetence and poor customer service. Real simple, don’t say 10-15 minutes twice if you can’t deliver on that. Specifically Bryce is the most unhelpful employee at the pha

Like others have mentioned, this pharmacy has a bad habit of not having the prescription ready when they say they will. My prescription was originally filled on 6/24, but then put back because there was a note from the Dr to not fill until the 30th. Not Publix’s fault or problem, but I got no phone call about this at all. Then I called on 7/3 at 9:05, they said it would be ready in an hour. So I waited almost an hour and a half before I went there to pick it up. Brandon answered the drive through window and said it’s not ready but should be in the next 30 minutes so come back later. I didn’t, and told him I need this now. After being told they were “a little backed up”, I reiterated that I gave an extra 30 minutes on top of the hour they already said they needed. I was still made to wait

The worst customer service I have ever seen at a pharmacy. I’m a cancer survivor and awaiting a kidney transplant(not that it should matter). Since being forced to switch from Harris Teeter due to insurance changes. I was told by the pharmacy that they will not “take the initiative” to contact my doctor regarding prescription verbiage because “at any time, she can be dealing with up to 500 customers in a day” In 3 months, they have never had my prescription ready. Run, don’t walk from this location. I have no problem paying more for the service I require. I will beg Harris Teeter to work with me again.