Publix Pharmacy at Monarch Town Center

I've been coming to this Publix Pharmacy now for over 6 years and they're customer service is absolutely second to none but a special shout out goes to Nicole. I've never met a pharmacist that cares so much for her patients. Nicole always goes out of her way to make sure there are are no contradictions with any of the prescriptions you receive. She genuinely and sincerely cares for her patients (or customers) She is the consummate professional in everyway. Always greats you with a smile and you never leave with any questions. There are a lot of pharmacies, so why not come to the best one? And I’m sure they all take care of their customers but it's great when Nicole greets you with a big smile, asks how you are genuinely feeling and most of all remembers your name. To me she is more than my

], I am writing to formally express my disappointment and frustration with the unacceptable customer service I recently experienced at your pharmacy. This has been the worst experience I have ever had with a pharmacy, and I feel compelled to bring it to your attention. I had been waiting for my prescribed medication for over a month, only to discover that the pharmacist deleted my pre-authorization without any valid reason. As a result, I was told that I now needed a new prescription from my doctor because the previous one had expired. This caused unnecessary delays in receiving the medication I rely on for my health. This type of service is completely unacceptable and irresponsible, as it directly affects the well-being of customers who depend on timely access to their medications. Add

This Publix used to be convenient and super quick to use but I have recently moved my prescriptions to a different Publix. I’m currently 6mo pregnant and my Obgyn had prescribed me medication for my recent panic attacks. I tried not using anything in that drug class while pregnant but I had 3 episodes of almost passing out which could cause extreme harm to me and my unborn child. When I went to the pharmacy after my appointment to fill it, a red haired woman asked me a ton of personal questions about my doctor, why it was prescribed and asked why my psychiatrist wasn’t the person filling it. She then refused to fill my prescription. I had to tell a stranger my whole life story and medical history only to be denied the medication fill. I then drove in tears to a second Publix that had no is

Had a horrible experience. Waited one hour past my appointment time while watching the pharmacist talk to her friend. When inquired why it was taking so long the pharmacist went off and kept telling me she was accommodating me because my kids were walk ins. Meanwhile there were other walkins that came in while I was waiting. She shouldn’t be working there if she can not represent the Customer Service standard at Publix. They do have a great and pleasant pharmacist there but she was on vacation. Seems to be a gamble if you will have a good experience or not

Great pharmacy staff! Please keep up this level of service! Do not become the CVS next door!