Publix Pharmacy at Gateway Crossing

They have loss all of their customer service skills at this location!!! Sara the manager walking around like she has nothing else to do and when I asked her to please help me that I had been waiting for over 10 minutes to have my receipt for a purchase I had just made made and she looked bothered. Proceeded to say well the cash room guys is new and maybe doesn’t know how to do it. Worse thing to do is use your phone number at the terminal when paying!!!! It’s not like they have rewards or giving you anything but tracking what you spend in the past. Horrible customer service ever !!!

Title: A Shift in Service Quality at Publix Pharmacy Having been a long-standing customer of Publix Pharmacy, I have always admired their commitment to providing exceptional service. However, I have noticed a marked change in the atmosphere and service delivery recently, coinciding with a change in their pharmacist personnel. The new pharmacist, unfortunately, has a demeanor that could be improved upon. Their approach has often come across as brusque and confrontational, which stands in stark contrast to the congenial atmosphere I had come to associate with Publix Pharmacy. Interactions have become less pleasant, making the overall experience less than satisfactory. Furthermore, the pharmacy technicians seem to be less attentive than they were in the past. I have felt overlooked on nume

Slow and rude. The pharmacy technician didn’t so much as acknowledge my existence for the first 11 minutes I was waiting (a simple “I’ll be with you shortly”would have gone a long way even if it wasn’t true). When the pharmacist arrived, she proceeded to assist me (albeit rudely) but stopped, mid pickup to discuss other issues with the tech. Leaving me waiting yet again. I was the only customer at the time and it still took almost a half hour to pick up a prescription while being made to feel like an annoyance every step of the way.

I love Publix, it is by far my favorite grocery store since moving to Florida, mostly because of their amazing bakery, hot, ready-made food such as their Sweet Potato Fries, Mac N' Cheese, and Potato Wedges, but most of all, I love Publix Subs! They are made to order, footlong and 6 inch on a variety of bread choices (toasted or not), several delicious cheeses, fresh veggies, lunch meats, dressings, seasonings, and my absolute favorite is the Chicken Tender Sub. If you haven't tried it, make sure you do! They also offer chips, sides of dressings, soup, and a self-serve Soda Fountain to make your meal. This particular Publix left a few things to be desired, unfortunately. First of all, it is by far one of the smaller stores that I have yet to visit. In addition, the produce department was o

Switched from CVS to Publix a couple of years ago even though the CVS is much closer and have never looked back. Prescriptions as a whole have been cheaper, the pharmacy itself is easier to reach, prescriptions are filled on a more timely basis, they always have what I need in stock, and the people have always been helpful and nice. I take meds for high blood pressure, cholesterol, blood sugar - plus allergy meds - and Ozempic. On average Publix has been cheaper then the 90 day mail order prescription service my insurance wants me to use even after the higher copay for not going through them. Heck when I first started using them there was no charge for most of meds but that has since changed. I have no complaints. Thanks Publix!