Publix Pharmacy at Fairmont Plaza

The pharmacy is slow and never have prescriptions ready when they say they will be. Even when I refill meds online and give additional day, they still won't have basic maintenance meds in stock. I am aware that they often use a central facility to fill meds, but even with that help they still won't have things when promised. Some of the staff have an attitude talk poorly of others behind counter and look annoyed when you ask why they dont have something at promised time. Does not seem to have good inventory management. The grocery portion of the store is excellent though.

Three cars in the drive through and it took over an hour. Was boxed in so couldn’t leave. JV was very nice and doing her best but clearly didn’t have anyone helping her while one lady stood at the counter and another guy with glasses proceeded to walk around and when I hit the call button after it was approaching 20 minutes at the window dismissively said “we will get to you in a minute” and then hung up. Not who sure that guy is but he was clearly not having a good night or had any desire to be helpful

The staff is great however THEIR ABILITY TO COMMUNICATE ABOUT THEIR STOCK IS VERY POOR. IF THEY HAVE NONE, THEY DO NOT TELL YOU. ESPECIALLY WHEN SENT VIA ELECTRONICALLY FROM ANY DOCTOR MAYBE IT'S A NECESSITY. This is not the first time I had to call to check on a prescription only to find out they don't have it. Their other sites don't have it. Plus there is a wait. Hello let me know. I'm the one who is in need of the medication. I don't know what that protocol is but it needs to change. You need to do better Publix

Jacob is Great! I had multiple prescriptions being sent in this week and some required additional input on my doctors behalf etc... I felt like a terrible customer calling so much and having to go back and forth between them and my doctor but he was truly the most pleasant person to deal with and EXTREMELY helpful! Thank you so much for making a rough week easier!

With the exception of some employees, most of the store staff are extremely off-putting. People working the deli come across rude and as if they have better things to do then serve customers. The chicken is almost always overcooked. The cashiers seem to hate their job and the baggers will put onions in the same bag as bakery items so they definitely need more training. Customer service is okay but not because they're friendly just because unlike a lot of the store personnel they're not curt or rude. The pharmacy is the worst. The pharmacist does not like talking to customers and will refuse to fill a prescription without notifying the customer. You could be the only one waiting for a prescription and it's always a minimum of 1 hour away. I came in there after having jaw surgery, in extrem