Publix Pharmacy at Calera Crossings

Terrible pharmacy and I do not say this lightly. I've been using them for several years and every time I need a refill it is like pulling teeth. Today was my final straw after they failed to fill one of my most important medications after sending in several requests over the past 4 days which is now causing me to miss a dose. The line is always terribly long, no one ever answers the phone and you never know if they will actually have your medicine. This morning I called again to try to get one of my important medications after missing a dose, sat on hold for almost 10 minutes and when I asked them what happened I was given no actual answer. Anyone being treated with chronic conditions that require daily medications-please go somewhere else where your health and time are valued.

The longest prescription fill time of any pharmacy I’ve ever seen I recommend having your prescription sent to any other pharmacy. They told me that they wouldn’t be able to fill my prescription until after 5 PM and I was able to get it transferred and filled within an hour at another pharmacy.

No matter when they say your prescriptions will be ready, it will ALWAYS BE LATER!!!! Don’t believe them! My prescription was ready yesterday, but couldn’t run it on insurance. So I waited until today, but when I went to pick it up, it suddenly wasn’t ready. Was told it would take 45 minutes. Waited an hour and a half. It will still be awhile. I live almost 20 miles from pharmacy, so it’s not that easy just to check back.

Used to be pretty good a few years back, but since then, has been exceptionally slow and calling in for anything takes forever to get someone on the line. I will say thankfully, that once you get to the window or get someone on the line, the process is usually relatively quick. I'd blame staffing issues, but it doesn't seem like that's an issue that Publix is planning to fix any time soon.

As usual, slow, takes forever to get a prescription, refills are like asking for a million dollar loan, no one has a smile, no one is friendly.