Progressive Urgent Care - Castro Valley

The doctor completely twisted my words. And didn't listen to anything I actually said. Made up his own decisions in his head and wrote it on my discharge. With statements that are completely false. The only good thing about that place was the 19 year old girl behind the counter. She is a shining star and way to good for this place. So sweet and very professional.

The worst doctor we haver experienced at this center today . Took my son in for a sore throat and this Dr (not sure what his specialty is, definitely not very health conscious himself as I can imagine with his overweight and grimy grubby look). He haggled us to do unnecessary tests through out the whole 2 hours we were there . The office was without any other patients at the time My son did a COVID test prior to the visit and a strep throat test 3 weeks ago (both were negative). He has white blotches developed inside his throat and this Dr. wanted to redo COVID and Strep test AGAIN. Of course all negative! Hmm what else can he charge our insurance now? So his brilliant Camel vet mind came up with a Mono test. He stated that Mono is positive! I did not believe that result and requested t

I went here 5/3/25 with an appointment. I needed a referral and they said I was not assigned to them yet. The staff went above and beyond and the owner called their insurance agent. Apparently my insurance company is not informing people like me it takes a few days to show in the system. I am currently on the phone with them since this place shows my old dr and insurance and my new insurance says no I am assigned. They went ahead and pushed my paperwork through so I could be seen. I want to give a huge shout out and I am sorry I got frustrated that day. I am 17 weeks pregnant and trying not to have a gap in my OB care. TY again staff at Progressive Urgent care.

I came in on a Saturday afternoon (1/25 around 2pm) for an ear infection that was progressively getting worse despite prescribed antibiotics and ibuprofen. I called ahead to make sure they were able to assist with walk-ins for an ear infection and if they took my health insurance. I believe the same front desk lady that answered the phone also helped me when I arrived - I had to fill out a form and was seen within about 30-40 minutes with maybe 2 people waiting ahead of me. My visit overall was about an hour long. My pain coming in was already a 9, to which I expressed to the assistant nurse taking my vitals (blood pressure, temperature, etc). This was despite already being on 800mg prescribed ibuprofen. I reiterated that I was on antibiotics for my R Ear being infected, however the inf

I WISH I COULD GIVE A 0. I arrived today at 7:15, both he gates were closed. Called the office about 10 times and the voicemail was full. You had an open sign in neon and chose to ignore sick patients. I saw yall in the window ignoring me. Don't give here, because they will ignore you.