Prisma Health Hillcrest Family Practice

Great Dr's. And the nursing staff are exceptional. Like ANY other health care practice you will find people that have bad things to say about them. You cant please everyone. All I can say is my wife and I have been going there for decades (they have kept us alive this long) and we love the care and treatment we have gotten there.

This office really went downhill in customer service in the last few years. The final straw was being rescheduled 3 times for my physical with my regular doctor and then a 4th time after trying to see another doctor in the office. They didn’t even reschedule me after the 4th time. Meanwhile no apologies for any of the reschedules or anyone reaching out to find out why I hadn’t been seen in over a year and a half even though I’ve been going to this office for over a decade.

My doc does a great job. Billing etc could be better but as far as medical care goes I couldn’t be more happy.

Called the front office after looking at the website to see who was accepting new patients. I wanted to get set up with a new provider and when the lady answered the phone she said none of their doctors are taking new patients and immediately hung up on me after I tried saying on their website it stated several doctors seeing new patients. No chance to say “maybe the website should be updated then”. Completely rude. The professional response should have been providing a waitlist option or other resources in the area but no.. just hung up. Cannot feel confident ever trying to come here if this is the office staff they hire.

I would like to thank all of the nurses who took exceptional care of me in Room 202 !! Leslie, Julie, Casey, Mr.Brice, The lovely Mrs. Annabel, Bonnie, & Ms. Christine who is simply fantastic the care and concern you showered me with was beyond amazing!! Thank you for making my stay very hospitable. I can’t say thank you all enough your constant attentiveness, compassion, & remarkable care and treatment you all provided!! I would like to thank my doctor Dr. Scott, and the other team of doctors who checked in on my progress as well.