Premier Orthopedics Pa

Seeing Dr. Frazier was one of my worst encounters with a doctor. I’m not sure if he was having a bad day, but he immediately met me with defensiveness and a skeptical attitude. Instead of leading the conversation to help me understand the test that were done on me because of my auto accident, and why I may have been referred to see him, he carried a combative tone which felt personal. Sorry, but this leads me to believe that Dr. Frazier is bias. The average person who is not a medical profession, would have some sort of confusion about all the medical terms and recommendations that are thrown at them, especially after an injury. Instead of offering clarity and empathy, Dr. Frazier took this opportunity to be condescending and arrogant. I left the office feeling worse than I came in because

Dr. Frazier and his staff provided excellent service during my 3 months under his care. Appointments and follow-ups were easy to schedule without the long waits. Since Day 1, Dr. Timothy Frazier analyzed my condition, listened to my concerns, and referred me to the appropriate experts until I was cleared to return to work. I highly recommend!

The other reviews are extremely accurate. I waited a little over an hour and a half to get seen by the doctor. I understand that there can be a wait but that is a little much. The doctor was really nice and to the point. As the most recent review stated the younger long brown haired female at the front desk is extremely rude, she shouldn’t be in any sort of customer service position . Her demeanor is off putting, she never smiles, looks EXTREMELY miserable, and anytime you ask a question she acts like your bothering her and has a rude response. If it wasn’t for the other front desk lady, the continence of location, and the doctors I wouldn’t come back strictly because of her. It makes me uncomfortable to speak to her.

I would give no stars if I could. I accompanied my husband to his appointment for a workers comp injury. As others have noted, our 8 am appointment turned into an after 9 am appointment because the wait time is ridiculous. While waiting I was treated to a five+ minute HIPPA violation where the receptionist verbally went over a man's medical history with him so the entire room could learn about his smoking history, whether he had any chest pains, if he was experiencing any bowel issues, etc. A few other patients were asked inappropriate questions in the waiting room so I cautioned my husband to be quiet. When we finally went back, I listened to the doctor very clearly through the wall discuss the patient next door. When Dr. Frazier came in he was really very condescending to my husband

I have no complaints with the services provided. I trust my Doctors and I know they are doing the best thing for me. I also like is that it is a multilingual front staff and they are professional in both English and Spanish.