Pontchartrain Health Care Center

I know a lot of people have had some negative things to say about this facility! And to be Honest, I was scared when my Grandmother went in this facility!! However, she has been there for over a Year and I CANNOT SAY ENOUGH HOW AMAZING THE STAFF HAS BEEN, The Director herself, when I need something, she is ALWAYS THERE!! No matter the time! Ms Patti and Ms Robin are two of the MOST Caring people and have made this experience THE BEST!!!!!! I would NOT WANT HER ANYWHERE ELSE!!!! The CNA’s are phenomenal!! They Love my Grandma and she Loves Them! The entire Staff down to the receptionists!! Every person there goes OUT OF THEIR WAY TO MAKE SURE MY GRANDMA IS GOOD, I am informed!! I would recommend this Facility to ANYONE! My Grandma is My Mother, I would NEVER KEEP HER ANYWHERE TO WHERE SHE I

This place should be closed down. They didn't take care of my grandma good at all. She was walking when she went in. Now she is bed bond. They didn't take care of her hair or her skin. All her skin is peeling off her feet. She has sores in her head and scratches all on her back. She wear diapers now. She use to be able to go use the bathroom but they made her use diapers and stay in bed. They took her to the bank and cleaned out her entire account. They would release her. I asked to bring her home for a year. They wouldn't let me. I never met her Dr. They never called me for meetings, never updated me on her meds or health issues. If I could give this place 0 stars I would. They wouldn't even give me the corporate number to file a complaint. Thank God she is finally home after a year in a

Horrible, stinks, linens dirty had to bring cases of water and cups straws. They told my father can't have water. Also, needs rails on bed. Recovering from a stroke. Smell is Horrible. Wishing I could mop and disinfect. Authorities will be notified.

Please don’t ever place your loved ones in this facility. My dad was able to walk using a walker before he went there, after he got there, they kept him in a wheelchair. My dad’s health got worse in there, 2 weeks after being there , he later passed away at a local hospital.

Highly recommend to anyone who is seeking long-term, respite, rehabilitation services, or SNF care. I am a nurse and have been for over 30 years. I started my career working in a nursing home for 15 years. My father and mother have benefited from the wonderful, loving care that they received from this facility and their compassionate staff and management. I want to send a special shout out to the Physical therapy team especially Beth, Michelle, and Tommy. The nursing team is fortunate to have Philesha and Angie. Also, Ms. B, the hair stylist was such a blessing and good company for my Mom.