Ponchatoula Family Pharmacy

I’m sharing this experience because medication access should not require months of persistence from a patient. My prescription for Nurtec ODT 75 mg, taken every other day for migraine prevention, had an active prior authorization approved on June 18, 2025, valid through June 18, 2026. Beginning in December 2025, I was repeatedly told by Ponchatoula Family Pharmacy that no authorization had been received and that my physician had not responded. Based on that information, I contacted my doctor multiple times over several months, only to be reassured that the authorization was already approved and active. Despite this, the pharmacy continued to deny the medication. After months of back-and-forth, I requested that the claim be fully reviewed and reprocessed rather than relying on the initial r

This is a very nice escape from the big companies. I have been doing business with them since 2020 and have had nothing but great business with them. My prescriptions are always on time and correct, and the pharmacy is always willing to help with a smile on their face, no matter how busy they are.

My fiance gets her prescriptions there. Justin is really nice and the main pharmacist and such a nice person. They have a lot of stuff to buy in there too! Had a lot of cool trinkets and interesting ins and outs. Also a very large selection of vitamins and supplements

All the new people at this pharmacy are a joke. They make up rules as they go. Mia is rude. They give you a hard time over any little thing. Sarah (the owner) is just as horrible. Her dad would be so ashamed to see this happening.

They are always willing to help you. Great service. The people that work there are so friendly and willing to help anyway they can