Piedmont Physicians Pediatrics at Fischer Marketplace

We absolutely love Dr. Jackson and the nurse practitioners at Piedmont, but we have had several negative experiences with the front desk staff. We have had a few scheduling issues, including one where there was no record of a sick visit we confirmed over the phone, resulting in us waiting in the lobby for over an hour with our infant who had the flu and RSV and were turned away after we came one minute after the grace period for a physical appointment. If you can overlook the rudeness and unprofessionalism of the admin staff, all of the providers we have seen are excellent. The admin staff could use additional training to provide the same degree of care as the health care providers.

Dr. Cheeks has always been a wonderful pediatrician. She cared for my son from the time he was born and we always appreciated her kindness and medical care. Unfortunately, the office environment and policies have changed significantly since the practice moved and brought in new staff. During my son’s final year, while he was on hospice and undergoing chemotherapy at age 16, we were told he would be required to receive a vaccine booster or risk being dismissed from the practice. Being placed in that position during such a fragile time for our family was incredibly difficult. My son passed away four months later. After being a patient in this practice his entire life, we never received a call, message, or any acknowledgment from the office. Dr. Cheeks herself is a compassionate physician,

Let me start out by saying that we’ve had great experiences in the past with Dr. Cheeks and Dr. Payne and this review is not in any way related to the care we’ve received from either of them. This practice is very clear about following “AAP-backed, evidence-based vaccine guidelines” to the letter. Every other AAP recommendation? Apparently optional. Expect advice that’s out of date and years behind medical guidelines. It’s like the providers here havent seen an update to medical guidelines since the day they earned their license. It’s baffling that as a parent, and definitely not a medical professional, I can easily go on the AAP website and find clear, up to date guidance. But don’t expect the “professionals” you’re entrusting your child’s wellbeing with to do the same. Vaccines? Strictl

Overall, a great visit from day one with DR Cheeks and NP, Amanda Richardson. They are the best for my kids. They both listen and understand our needs. It’s been a slight change in holding patients accountable for making a grace period. I had to reschedule on one occasion. I didn't make too much of a fuss over it, however things do come up at the last minute. I understand business, so if that's the process to make sure the business runs smoothly, then that's cool. I'll just make sure i arrive in a timely manner. Thanks :)

Dr. Cheeks is amazing! She was super nice, professional, and made my daughter feel so comfortable. Loved how interactive she was with her - made the visit a breeze. Highly recommend!