Pharmacy | Kaiser Permanente Scotts Valley Medical Offices

I thought Kaiser might be different, but my experience has been horrible. They never have my prescription in stock, so I am always right on the edge of running out. The last two times I put an order in they didn't alert me it was ready, then sent texts saying I needed to pick them up before they put them away. Then I would get there and they still wouldn’t be ready so they tell me I have to wait or come back. The employees never apologize for the miscommunication or wasting my time. Every single attempt to pick up medication has been an issue. Why repeatedly tell me things are ready when they aren't? I will be changing insurance carriers as soon as possible.

Went to pick up a prescription that had been ordered in the morning. I was told it would be 15-20 minutes, but it ended up closer to 45 minutes. I’ve never waited this long. People just kept coming and there wasn’t enough staff to meet the demand. Staff were friendly and doing their best. Time to add a third or fourth person on the weekends.

Absolutely terrible experience. Not only did Kaiser overall mess up my prescription, but the pharmacists completely lacked sympathy and had a huge attitude. I saw two primary care doctors who BOTH wrote the wrong prescription for me; therefore I could not pick it up. Having to schedule yet another appointment to hopefully fix it but I am leaving town and needed to pick this up ASAP. Unfortunate because it is entirely Kaiser’s fault, but the pharmacy had a demeanor as though it was MY fault. I never even write reviews but this was bad enough that I’m glad I’m leaving Kaiser next month anyway.

They are amazing!!!!!!! I am a regular here for years and they have always helped. They genuine care and are helpful. They should have 5 stars!

Came to pick up my son's antibiotics, in where I was told medication would be ready in a hour. Provided enough time before pick up, three hours later. To find out that pharmacy was out of stock at my arrival, made me wait another hour and fifteen minutes, to state they could call another location, in which that location would be closing soon, as the doctor wasn't changing the subscription. At the end, medication and subscription weren't ready. This is sad, as it provides a wrong message. (Patients can be in pain in which your pharmacy doesn't show sympathy). After waiting almost 2 hrs was able to get the meds All this waste of time get an apologies from administration. Unacceptable they should of called other pharmacist and let me know sooner.