Pharmacy | Kaiser Permanente Scotts Valley Medical Offices

Scotts Valley, CA · Pharmacy

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Scotts Valley
#5
of 32 doctors
City Percentile
39%
rating percentile
Address
Pharmacy | Kaiser Permanente Scotts Valley Medical Offices, 5615 Scotts Valley Dr, Scotts Valley, CA 95066
Phone
(831) 430-2900
Website
thrive.kaiserpermanente.org/care-near-you/northern-california/santacruz/departments/pharmacy
Status
Closed · Opens 10 AM

Pharmacy | Kaiser Permanente Scotts Valley Medical Offices is a doctor located in Scotts Valley, CA. It is one of 32 doctors listed in Scotts Valley. Its 3.8-star rating is slightly below the Scotts Valley city average of 4.7 stars. It ranks #5 among Scotts Valley doctors by combined rating and review volume. There is 1 photo associated with this location.

About Pharmacy | Kaiser Permanente Scotts Valley Medical Offices

Health care leader whose mission is to keep you healthy. Under-one-roof convenience, 24-hour advice nurse, and online access to manage your health anytime.

Hours

Saturday10 AM–1 PM, 2 PM–6 PM

Customer Reviews

★☆☆☆☆ 1.0 Capri Patrick · May 2025

I thought Kaiser might be different, but my experience has been horrible. They never have my prescription in stock, so I am always right on the edge of running out. The last two times I put an order in they didn't alert me it was ready, then sent texts saying I needed to pick them up before they put them away. Then I would get there and they still wouldn’t be ready so they tell me I have to wait or come back. The employees never apologize for the miscommunication or wasting my time. Every single attempt to pick up medication has been an issue. Why repeatedly tell me things are ready when they aren't? I will be changing insurance carriers as soon as possible.

★★★☆☆ 3.0 Finance Director · Apr 2025

Went to pick up a prescription that had been ordered in the morning. I was told it would be 15-20 minutes, but it ended up closer to 45 minutes. I’ve never waited this long. People just kept coming and there wasn’t enough staff to meet the demand. Staff were friendly and doing their best. Time to add a third or fourth person on the weekends.

★☆☆☆☆ 1.0 Mackenzie Felbab · Feb 2025

Absolutely terrible experience. Not only did Kaiser overall mess up my prescription, but the pharmacists completely lacked sympathy and had a huge attitude. I saw two primary care doctors who BOTH wrote the wrong prescription for me; therefore I could not pick it up. Having to schedule yet another appointment to hopefully fix it but I am leaving town and needed to pick this up ASAP. Unfortunate because it is entirely Kaiser’s fault, but the pharmacy had a demeanor as though it was MY fault. I never even write reviews but this was bad enough that I’m glad I’m leaving Kaiser next month anyway.

★★★★★ 5.0 D. Renee Tatum · Jun 2025

They are amazing!!!!!!! I am a regular here for years and they have always helped. They genuine care and are helpful. They should have 5 stars!

★☆☆☆☆ 1.0 Esther Trinidad · Apr 2023

Came to pick up my son's antibiotics, in where I was told medication would be ready in a hour. Provided enough time before pick up, three hours later. To find out that pharmacy was out of stock at my arrival, made me wait another hour and fifteen minutes, to state they could call another location, in which that location would be closing soon, as the doctor wasn't changing the subscription. At the end, medication and subscription weren't ready. This is sad, as it provides a wrong message. (Patients can be in pain in which your pharmacy doesn't show sympathy). After waiting almost 2 hrs was able to get the meds All this waste of time get an apologies from administration. Unacceptable they should of called other pharmacist and let me know sooner.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Pharmacy

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This listing is informational. Contact the business directly to verify credentials, services, and availability.