Pennsylvania Dental Group Ltd

My experiences with this office were mixed, but the bad parts were really bad. A few years ago I told them, during a routine visit, that I was experiencing hot and cold sensitivity on my lower right molar. The dentist took a look and said I needed a new crown. He did something at the computer and said we was submitting a claim to my insurance company. Fast forward to the next visit a few months later. I expected the work on the crown to begin, but the dentist seemed not to recall this. When I reminded the ensist, he said it must have been a glitch and he would submit the claim again. Again, fast forward a few more months for another visit. SAME EXACT THING. They had no institutional memory of the issue and, to my amazement, simply said the same thing: my insurance company had rejected thei

I used to be afraid to go to the dentist because I had a really bad experience with a hygienist somewhere else. Before I started coming here, I hadn’t been to the dentist in 5 years. Now I go to the dentist every 6 months and I don’t worry about it because the hygienists are very kind and gentle, but also very efficient.

I really liked my dentist and my hygienist. They were very personable and did not rush. There were several things that should have gone much better. The office immediately set me up to do an x ray first , without checking to see if insurance would cover it. But I had already sent x rays to the office and insurance would not cover another set. I knew to decline the x rays, and the office still billed me for the x rays even though I did not get them. But had I not known, I would have been charged 1000+ dollars for a full set of X-rays I did not need. That’s very shady and irresponsible. The doctor said I had two cavities without looking at an x ray and did not make it clear which teeth it was. He wanted to fill the cavity right away without x ray evidence. And do not explain why they

Dental work is ok but the admin at this practice is terrible. I stopped using this dentist 3 years ago when they cancelled my appointment, said they would add me to the waitlist since their next appointment was 6 months away, and proceeded to never call. Fast forward to yesterday when they sent me a bill for an xray that my insurance didn’t fully cover from 3 YEARS AGO. This was the first bill they had ever sent me regarding this xray and all the bill said was “balance forward” - no appointment date or any billing code, which required me to physically go to this practice to try to figure out why I was receiving a bill so long after the fact. I’d give them zero stars if I could.

Truly the best dental office I have ever been to! The staff is so kind, always making me feel welcome. Dr. Sam Pirok is beyond amazing, she is sweet and makes me feel comfortable and calm during any procedure! 10/10 recommend!!!