Penn Orthopaedics University City - 7th Floor

Finding the right set of elevators to use to get to the right floor is a little bit challenging but once you get it you got it so good..

Did Surgery so wrong that my emergency contact had to be called. Very close call. Will not recommend for God’s sake.

This place is all over the place they scheduled 2 post op appointments but no appt for the procedure to get done then when I call they act like they don’t know what I was talking about they need to do better on communication

I am a new patient and the service provided to me was poor. I have made several calls to the office to no avail. When I finally did speak with someone I had to show up in person. The person I spoke with was nonchalant to my situation and did not care that I have been calling for over a month to pick up paperwork. I will not be returning nor would i recommend anyone to this facility. Not a good look for one of the best hospitals in the country.

1) The faculty do not communicate with each other. The reason I gave 2 stars instead of zero is that they have a good doctor here who has a unique certification and was very helpful. Unfortunately, lack of staff collaboration and overall communication obstruct the benefit. 2) It is completely impossible to contact your care team unless you make an appointment. The desk and "portal" response staff are very rude. I have been trying to contact my service provider for nearly a month, whereas the portal says the turn-around time is under 2 days. I have followed up several times asking for an update, and have received very brief and rude responses ("I have not forgotten your message") from the staff that provide no information. Even after clarifying that I need at least an estimate of when I wi