Peekaboo Pediatrics

This place is nothing special, other than the service is slow. We checked in at 9am, we didn’t get called in until 9:42am, did not get seen by the Dr by 10:15am. When i called for a stronger prescription for fungal infection and without warning or notification it would count as a virtual appointment over the phone. They charged both insurance and the patient. There was no visual check, no examinations. On the top of that, the new prescription was given is OTC, i could have gotten it myself. They also charged for a virtual appointment the next day when the insurance doesn’t cover medication, and I called to ask for a different medication. Why is it so hard to get a prescription by your PCP? I am not talking about 1 year or 6 months we haven’t seen the provider, we saw her 2 weeks ago, and

I have no problems with the doctor or the nurses but there’s no excuse for the lady at the front desk. Only one lady was kind enough to give us free formula which is why this review isn’t 1 star My daughter was diagnosed with strep throat, and despite having a valid prescription, they refused to provide the medication she needed. We asked the lady at the front desk to transfer the prescription to a CVS closer to my house and didn’t. Not only did she not send it to the cvs that was close to my house but she also didn’t send it to ANY CVS. Strep throat is not something to take lightly, and delaying treatment can cause serious health complications, especially for a child. The attitude on that lady was dismissive, unprofessional, and showed zero urgency or care. When it comes to children’s hea

Dr. Pankaj is a wonderful physician! She was so sweet and truly understanding of what my child was going through. When I called the office because my daughter had a fever, they were very responsive and scheduled us an appointment for the very next day. I really appreciate how quickly they were able to see her—we never have to wait a month for an appointment like we used to with the TCH providers at Texas Children’s Clinic. I’m so grateful for the care and compassion Dr. Pankaj and her office provide.

I brought my 12 month old twins here for their 12 month check up after not loving TCH pediatrics, and I was aggressively disappointed with this practice, despite the Google Reviews that made it sound amazing. We arrived 10 minutes before our scheduled appointment. I even completed all of the required paperwork beforehand and brought it into the office. We watched at least 10 patients that arrived after us be seen first. After 30 minutes and my twins screaming, we asked what the issue was. They offered us to be seen by another provider, which took an additional 20 minutes. Our appointment was at 10, we were not brought back to a room until 10:40. The provider we saw was sweet, but respectfully needed to retire. She had troubles navigating EPIC, kept referring to my child as the wrong name,

Right now Crystal answered the phone with no mood or intention of providing customer service. The nurses are always great but the front desk staff has always had this weird unwelcoming attitude. Will update soon if anything improves.