Pediatric Partners of Gwinnett - Loganville (formerly Loganville Pediatrics)

Dr Tim has been our sons pediatrician since he was 3 months. We left my sons last pediatrician as I felt they didn't care and the office was horrible. The staff at this office is always pleasant and welcoming. Dr Tim does a thorough exam of our son each and every time. He takes his time to answer our questions and is always careful when doing his exams. We lost our insurance 7 months ago, so my husband and I have been paying out of pocket to be able to keep our son there. We appreciate this office and Dr Tim.

This office really deserves zero stars. My family adored this office back when it was Loganville Pediatrics. But since it was taken over by Pediatrics Partners of Gwinnett, we no longer adore it. In fact, we will be looking for a new office asap. You can never get through when you call them. The atmosphere is no longer inviting and warm. I had previously called them to email me some documents to fill out prior to an appointment for my youngest (9yo), they never emailed it. I was able to find it online. Today was the last straw for us though, my son had an appt at noon - at 12:20pm - I asked how much longer do we have to wait. I was told we are next on the list. But that was a lie as someone came in after us and was called back prior to us. By 12:40pm, we still had not been called back, so

Today I took my 14 yr old daughter in for an appointment. This was the first time we have been here since Loganville Peds merged with Pediatric Partners of Gwinnett. We had a very pleasant experience. The front desk ladies were all very nice and helpful. The nurse was great. My daughter saw Ms. Danelle. She was very attentive and took the time to listen to our concerns.

Truly horrible place. Lets start with it looking filthy. Chairs are all broken and stained. They billed us wrongfully which they admited yet they still did not fix their mistake even though our insurance is active! Horrible rude people! They never pick up the phone, but when you go there you always see 3-4 nurses chatting around the phones that are ringing. And how is a clinic that works with babies dont have trash for diapers??? They made me put it in my bag and take it home! Avoid!!!!

Today is the last day our family will be using this pediatric office. Ever since they merged everything has gone down hill. There is a reason they had a lot of practitioners leave this office. AVOID DR. TIM. He is decent with our son but you can tell he is there to do his job and go to the next patient. Our son is special needs and we are looking into getting financial assistance. Dr. Tim tried to persuade us to not look into financial assistance because “it was a lot paperwork for him.” He did this while he had a pre-med intern in the office with him! This is completely unacceptable!