Pediatric Ophthalmology - UT Southwestern

I went with my sister to take my nephew to get checked we were all nervous not knowing what all was going to happen. Once we got in we were greeted by the front office, the girl that check us in was a Hispanic young girl and one of the sweetest persons we have encountered in a clinic. She greeted me and my sister and even acknowledge my nephew who is autistic. While we waited to be seen we watch and heard how she interacted with every parent and child that came in. Her compassion and care for everyone who comes in is felt you can just hear it and feel it by how she approaches you. We didn't catch her name but she's the hispanic young lady who seems to be the only one who speaks Spanish.

They make you wait for 30+ minutes after your scheduled appointment time.

We had an amazing experience at the clinic, every interaction was professional. Special shout out to Claire, the orthoptist, who took her time to explain everything to me and answer ALL of my questions! Thank you guys for making this experience a positive one for me and my child!

Do not go here with high expectations! Dr wang or whatever her name is the worse eye dr I have ever taken my child to see. We spent 2 hours in this place and saw her for 5 min. She didn’t have an answer for any of my questions and told me to ask other people the answers she should know. She is a specialist. A horrible one. Not to mention I don’t think she even read my sons chart to know anything about him and this bogus RX she gave me is ridiculous!!! I work for a private eye Dr and the RX that I’ve gotten from my Dr is completely different than hers. She didn’t even use any of the machines on him, didn’t do a refraction or anything just put her special lens to his eye and said nothing to him and came up with an RX. That isn’t how you get an RX… Then she was like if he don’t like glasses

1.) Their text message confirmation tells you to come 30 minutes prior to your appointment time. My 2 year old and I got there and were told to come back in 15 mins or wait. Why not just fix your text message? You serve a pediatric population, it’s hard enough to get a toddler out of the door already. It will save both of us time. 2.) The medical assistant who did our intake acted like she had better things to do. She kept sighing and looking at her watch. She was very cold and should not be working with children. 3.) This clinic requires ALL new patients to be dilated yet this was NEVER relayed to the parent.The appointment can last 2-3 hours. The child will be impacted by the dilation. Direct quote by the medical assistant: “he will complain that he can’t see for a few days”. If we we