Pavilions Pharmacy

Hung up on 3 times, put on hold for 20 minutes. Lady answered with very rude impatient tone. I understand people get busy, your feelings of being flustered are valid. Your behavior and rudeness to others as a result of your feelings are not okay. Whoever is answering phones, at 10am-11am on 1/26/26 needs to be put far away from phones. Terrible interpersonal skills truly. I'd give 0 stars if I could. It's also never okay to belittle others regarding technology. I am a software engineer and we are being told "the app can do that why didn't you look at the app." ... Never considering the possibility that the app is malfunctioning, happens all the time, its quite literally my job to fix those types of bugs at various companies... hence the reason for the call! The app didnt work, so we neede

I called a couple of times today to discuss a prescription renewal. The phone rang and rang, over 10 times. Then I got a message asking for an extension or to leave a message. When I chose the option to leave a message, I got a message "sorry, there is no operator at this hour to take your message". The "hour" was 10 am, and then 2 pm. Good thing my Rx is not an emergency, though it's plenty important to me. At least CVS took messages and called back.

Tabitha and Kathleen are AMAZING. We have to realize that these pharmacist have to deal with so much. Between insurance companies, legalities, and doctors, their hands are tied at times. With all of that said, Tabitha and Kathleen have been extremely kind, patient, and helpful, even when I wasn’t. I would recommend both pharmacist to anyone who is looking for the stated above. Thank you both.

Fist time prescription. I’ve called 5 times today to make sure it went through, before traveling to the store. No answers, and you can’t leave a vm. Called the main CS for the store, “there is nothing we can do”, was the response. Seriously? I’ll be taking my biz elsewhere, lol

Was told to make an appointment on line. Went on line and tried for about 15-20 minutes to find out how to make the appointment. Had no luck. Based on my experience with this pharmacy, this about par for the course.