Palm Garden of Ocala

Unfortunately, I did not have the opportunity to catch the name of the young gentleman who serves as a driver for this company’s patient transportation services. I truly wish I had, as I would like to formally recognize his outstanding character and professionalism. I was a bystander and witnessed his genuine kindness—not only toward the patient he was transporting from the facility, but toward everyone he encountered along the way, myself included. As he was leaving, he went out of his way to offer me help- holding a door as I was carrying a large box into my husband’s office..simply choosing to be kind. On his way out- he chose to offer a steady hand to an elderly woman trying to make her way up concrete stairs- and furthermore walked her all the way to the door of the facility she was

Wonderful care for patients. Great food a nd accommodations as well. No terrible smells. Patients well taken care of and happy. From the front door receptionist to all the care givers, I say thank you for your great care. Sincerely Debbie

Went there to visit a friend. The staff was very helpful and kind. It looks like they take care of the place. The patient said she was happy there.

This place may look polished on the surface but what I witnessed was anything but caring. My mother was admitted and within one day she was hysterical, crying, confused, and left without basic care. She returned to the ER in the middle of the night. And for six hours the next day, I never saw her assigned nurse. When I finally identified her, she was sitting behind a computer, smug and dismissive. She never delivered the medication my mother needed to help. Staff acted like they were above accountability, cold, oblivious, and completely unconcerned with any cries for help. I repeatedly voiced concerns about my mother's physical and mental state and they were ignored. Her decline was visible and urgent, yet staff acted as if nothing was wrong. I even had my friend come down to help me advo

Palm Gardens staff violated power of attorney they had on file, and they allowed my dad to be checked out after 6pm by family members despite him being very confused at night. Staff stated the dad was of sound mind so my power of attorney wasn't in effect but allowed another family member to obtain and use power of attorney to check my dad out of the facility. No medical staff evaluated my dads mental state despite requests and the ignored any and all hospital paperwork that transfered him to Palm Gardens in the first place. They then allowed power of attorney to be executed by a staff member that was also a family member, despite denial of previous power of attorney paperwork. This facility refused to release medical records even with police present after previously mentioned family memb