Ozark Nursing & Care Center

I just want to give this facility a shout out for all the care they have been providing to my grandma. My grandma is a very complicated patient who suffers from dementia and some underlying psych issues that cause behaviors. This facility has researched to try to find new ways on being able to meet her needs to keep her and the other patients safe. As I have worked in the LTC community I’m very familiar with rules, regulations and quality of care for patients. I can say this does not happen everywhere as the last facility she was at just shipped her to the ER and refused to take her back. Leaving her “homeless” and in the hospital for 22 days waiting placement. This facility accepted my grandma knowing she might be difficult, but have given her a chance. I just want to send a thank

Understaffed, under trained staff and dirty. My mother was hospitalized because of the lack of care she recieved while here (the hospital Hotlined the facility). Memory care side was often left unlocked - my mother got out and made it to another nearby business before she was discovered. (The facility had to hotline themselves over this one). Floors never cleaned in my mom's room. Same stain on floor for months. Often found my mom sleeping in other rooms and other residents in her room. Do not recommend!

My mom was put there and this facility was filthy. Floors never mopped equipment was dirty. The social worker was awful no warmth or caring in her! Stone cold liar. If you talk to them they always have two people so one person can lie to you and the other will swear to it! My mother’s belongings turned up missing. Then we were accused of taking it. Does that make any sense. I would not put my dog in this place. They were not happy because the person that put her their did so knowing that the bill would never be paid. Terrible place for $5000 a month! Do not put your love one in this place!

My mother-in-law was in ONCC for almost 4 yrs. She recently passed away at age 91. From the get go she had excellent care even when dementia became worse. They called us often to see if she had an item that she insisted was lost. In all cases she was confused and we had the missing items. They were patient at times I'm sure it was difficult to be patient. Once she called us on the phone to say she needed help. She had fallen out of bed. Workers came in not knowing I could hear all conversations. They were so sweet and kind lifting her up and joked that she needed to pick a better place to sit down in the future. They kept us informed during covid. Never entered that I didn't see smiling faces.

My grandmother was here and it was heartbreaking. She had vomited and was left in that shirt for four days. That's disgusting and completely shameful. Her wedding ring disappeared. Staff wouldn't let me speak with my grandmother or see her. Although she had asked about me to other family members. She left in a worse condition that she arrived. Totally regressed. This place should be reported for elder abuse.