Orthopedic & Sports Medicine Institute of New Braunfels

My husband had surgery with Dr. Twittero and the time frame to get paperwork completed and faxed has been ridiculous! The doctor does not complete his office or surgical notes in a timely manner. We’ve called daily, but no one returns our calls — or we just get the runaround. We’ve asked to speak with the office manager, but of course, he’s always unavailable. We’ve been sent to his voicemail, left message, and no one has ever called us back. My husband’s employer has emailed and faxed requests daily for the necessary paperwork, and when they didn’t receive it, I went to the office myself. The young lady at the front desk informed me they were still waiting on the doctor to complete his notes. It’s been 10 days since my husband requested pain medication, and still no order has been sent

OSI has been amazing throughout my shoulder surgeries. The doctors are highly skilled, caring, and thorough, and the staff goes above and beyond to make you feel comfortable and supported. I couldn’t ask for better care — truly the best team!

Highly recommend this orthopedic practice. Dr Twittero and staff are amazing! Big thanks to Kathryn for your kindness and skills, Heather was also very kind and professional. They got us scheduled fast and everyone here is wonderful!

I left a message and the next day I called them and was given an appointment with Sydney Georg, PA-C. I had damaged my knee and could barely walk on it. From the front desk to the exam room was excellent. I was given x-rays of my knee and then saw Sydney. I was given a thorough exam of my knee and discussed options. I was given a steroid shot and tonight I'm able to walk on it. I give them an A+.

I took my daughter in for knee pain. They did X-rays and told us she needed to wear a knee brace. I specifically told the nurse TWICE that the brace was too small. We were given that brace despite what I said. Fast forward 36 hours and the brace is cutting off circulation to my daughter’s leg. Apparently, there is only a 24hour window to exchange or return the knee brace. They told me k would have to buy A NEW ONE AT $85 a piece. Let me go grab some money off the money tree in the back yard. What a freaking SCAM!! These people DO NOT care about your health. It’s all about making money.