Optum Radiology - Dyker Heights

Outstanding experience from start to finish. This outpatient radiology center is truly top-notch—clean, modern, efficient, and incredibly well-organized. The staff is professional, kind, and made the entire process seamless. What truly sets this place apart is the office manager, Patti. She went above and beyond in every possible way. Patti treated my father like family when a scan showed a concerning matter. She was compassionate , patient , and genuinely cared. She took the time to make sure everything was handled smoothly, and made what could have been a stressful experience feel comforting and manageable. Her kindness and dedication are rare and deeply appreciated.

I have had many tests over the past 10 years and every experience there has been pleasant, professional and timely. The front desk has always been pleasant, the techs I had in ultrasound, CT and MRI scans have all been kind and patient with my anxiousness. I would rather wait for an opening at this location than go anywhere else.

the technician that did my mammogram was awful. She pressed the machine on my collar bones and caused excruciating pain on both my breasts. I became very lightheaded, saw black and almost passed out. I informed her that she was very rough and causing me pain. She didn’t listen. She informed me that her supervisor said to make sure machine is compressing breasts differently this year for all patients. I had to sit down twice. Staff members came into the room and took great care of me. Other technician who performed other exams was amazing and gentle. I will be going back to Optum Radiology on 4th ave where I never experienced anything like this and ive been doing mammograms for years.

I really like to give this place a big fat zero I had a 1245 appointment. At 1:30 I asked what was taking so long for my MrI and they told me they were doing biopsies And I had to wait at least another hour. It was about 100° in the place. I could not breathe in there. I asked them if they could call me and I would come back. They told me no I would have to wait. So I left and I will never return to that place again and I suggest you find a different Place to have whatever procedure you need. Horrible patient service

My husband came here for a chest x-ray after his doctor referred him to this location, and he received such wonderful, compassionate care! His appointment was not only scheduled for the same day, but they took him EARLY! Unheard of! The facility was clean and professional, feeling more at ease that this in now behind him. I'm so glad he was well taken care of.