Optum Pediatrics - Bayonne

This practice has unfortunately gone downhill since the days when it was Riverside Medical Group. The front desk service has become extremely unpleasant. I have been a patient here for over 11 years, and lately during check-in I am treated as if they are doing me a favor by checking me in additionally, Despite repeatedly explaining that I would pay my co-pay as soon as I returned home, I was refused check-in until the payment was made. The interaction felt unnecessarily rigid and unaccommodating. It’s very disappointing, especially considering my private insurance gives me the option to choose another medical group. I am now seriously considering doing so.

Worst pediatrician I’ve ever been. With appointments we have taken in pretty quick. And problem starts from there. Nurse came in and check weight and height, said doctor will be here soon. But doctor didn’t show up over 50 min. I complained they say we’re next. That next didn’t come until another 15 min. I will never come here again.

I wish I could give this place zero stars. The service is absolutely horrible. Every visit, I’m left waiting over an hour past my appointment time because they clearly have no understanding of how scheduling works. It’s completely unorganized and unprofessional, and the overall experience is consistently frustrating. I would never recommend this place to anyone. I’m changing doctors.

Love Optum! Great staff, they're professional and they get things done! Love the doctors - they listen to you and are straightforward. Very knowledgeable!

The worst experience in the new building. I had an appointment made for 7:30 PM. Received a call stating they don’t take appointments that late and asked if I could come in by 5:30. Sure no problem! Why was I still waiting in the room passed 6:45 pm? I could’ve just kept my original appointment. AND I heard in the hallway that Dr. Mahmoud was leaving .. so who was going to see my son? ON TOP OF THAT, while my children and I were waiting in the room, I received a text stating that a prescription was sent to the pharmacy. How are you going to fill a prescription when the doctor hasn’t seen my son? Never again will I make an appointment for the evening time cause people don’t tend to think properly when they’re tired 🙄.