Option Care

Does not deliver correct items nor do they deliver when promised. I’m now forced to stay awake until after midnight to receive my order. I’m tired of hearing about their remodel which has resulted in meds and supplies coming from Richmond..

I wouldn't endorse this company. Despite being linked through the hospital for my two-month-old daughter's NG tube needs, the experience has been frustrating. They inundated me with unnecessary items, failed to deliver the crucial NG tube, and sent the wrong syringes, causing additional delays. It seems like they prioritized billing my insurance over providing efficient and necessary care.

Yes option care didn’t send me the rest of my medication that was owed when they had to be contacted multiple times so the right dosage to be sent out. They argued stating that I had enough for this weekend until I received the rest on Tuesday and then send my regular dosage for my prescription. Susan also working there stated that it was as needed and I let her know that I have no stomach , gastroparesis and NO ! It’s not for me as needed. She was very nasty , common person whom only wants to do it her way instead of being concerned for the well being of the patient and could had just sent the rest the next day. They do whatever they want to do and that’s ok because I’m going to do what I feel like doing. I will be speaking to a higher person and the board. Also they have been running my

Have been using option care for 6 years and never had any issue. Medical bags are on nationwide back order right now, we have been using the same bag for over a week, i called this morning and our bags are coming tomorrow, but last night my sons bag broke and i told them that, and they worked with me, and talked to a more local option care and they were able to deliver bags to me, same day. I am very pleased with this company. Thank you for always being there in emergencies!

What an ironic name for this company. I would encourage anyone to investigate other feeding/infusion companies before signing on with this team -- there are plenty in NOVA and surrounding areas. We were connected with Option Care at the hospital after my daughter received an NG tube. Like most parents and patients in the hospital, we didn't really have a choice or stop to question the company we'd been set up with. Although I was originally pleased with the team's promptness and knowledge about the feeding pump and accessories, we were let down a couple of weeks later when our pump broke. The Option Care team was swift to replace it, but it was still a scary experience as we could not feed our 3-month-old daughter for the 1-2 hours it took to replace her pump. You would hope a company that