Ochsner LSU Health – Urgent Care, West Monroe

Today was a busy day for the people that helped us today. Loretta did a great job of checking us in and being kind and respectful. Brandy and Katelynn triaged us and helped us get the test completed that the Dr ordered. Taylor was thorough and made sure she asked all the needed questions. I am grateful for all of their professionalism when dealing with my sick husband and child. I know their were a lot of sick people there and they were working as fast as they could to help everyone. As for me and my family we will be going back when we need an urgent care. Thank again for your help today.

First being there. Never will I go back. One they were rude. All they cared about was getting off. I hurt my foot a few months ago due to my daughter’s bed fell on my right foot. It hurt for a few minutes didn’t think I needed to go to doctor for it at the time. well Friday I was running outside with my daughter and my foot started to hurt the pain is awful. Over the weekend I did everything you are suppose to do to help with the pain and to get swelling down nothing helped. So I ask my boss if I can get off a little earlier so I can come get my foot looked at and they didn’t even look at my foot. They gave me two shots and the shots didn’t do anything. So I will not be going back there ever again. And by the way it’s my driving foot

My daughter went there a few days ago and was treated very poorly by the nurse. My daughter had been sick for a week and the over the counter medicines that she was told to take wasn't helping. So she went there to see if they could give her something to help her feel better. The nurse came in and talked to her like she was stupid for coming in and told her that going from doctor to doctor won't help her and that there was probably nothing the doctor could do for her. Told she was wasting her time and that she shouldn't have come in. I don't remember her name but she was rude to the point that she made her cry.

My husband and I would recommend being seen here. The nurses are great! But best of all the NP actually sits down and talks to the patience ❤️

I took myself and two kids to get seen. I was pleased with this facility. It was clean staff was friendly. With it being the first few weeks back in school for many, the wait time in the waiting room was rather long and the waiting room is really small. Those are the only downsides. They do have a great triage system where they can call you and get you triaged. Once they called and completed our triage, we waited about 15 minutes before they called us back to a room. Overall it was great experience. 10/10 recommended