NYC Health + Hospitals/Gotham Health, Tremont

My first visit to this clinic was not pleasant. The wait time was extreme and much longer than I expected however, the director of the clinic did go above and beyond to ensure me this would not happen again. My second visit was much more pleasant, the nurse was very attentive as well as knowledgeable. Wait times were short and I was in and out of the clinic at a normal doctors visit pace. Overall the facility is extremely clean, the director is attentive and cares about his patients experience, and the nursing staff especially Alana are super friendly.

I don’t want to mention any specific nurses’ names but my first visit was okay. Then the nurse I had left the practice and I was not even notified. The second nurse I saw was pretty much fat shaming me because I am overweight. Then my latest visit .. the nurse was ok but she got mad because I called her nurse. I understand she is an FNP but as a patient I figured calling her nurse followed by her last name was sufficient. So based on my two previous encounters, I will not be going back to this location again. These nurses need to be sensitive to the patients’ needs and learn to communicate properly. I also feel as if they don’t really listen to my issues much when it comes to my health.

I'm currently at this facility seeing Dr Raggio, who I hope will be my families dentist for a long time. Dr Raggio has giving me back my faith in my what a dentist show be like . He treats my family and I as a human beings not as a number, he communicates what he's doing and what needs to be done. He respects his patients and makes you feel comfortable to be at the dentist which we all know is not a place we wanna be, going through the nychhc system you tend to get ignore and get treated as a number. This place was recommended to me by my cousin.we have to travel outside our neighborhood ,but it is worth it.The facility is clean the people are friendly and very very professional.

Unorganized, unprofessional and slow, three words to describe this pediatric clinic. If you have a infant/newborn do not sign up to have this be your clinic. I recently moved states and decided on this clinic had an appointment for Monday they changed it and I was not notified so I wasted my day coming there. Went there on Tuesday after providing information the pervious days on myself and my son, on day of appointment they are going to let me know they can’t see me cause the don’t have immunization records. Bare in mind this is after coming previous day and speaking on the phone and being told they can access his records thru my chart. Wasting another day of my time, they told they should receive the by that afternoon and I should be able to be seen the following day. Days went by no cal

This new location is horrible. Once they moved from Arthur Ave they went down hill. Doctors comes & goes. I've had 4 different doctors in the past (4) years. It takes up to 3 months for an appointment to see a doctor & what makes it real bad... The new location is bigger and better but short staff! Updated 5/16/23: I made a doctor appointment which I was informed that my primary doctor won't be available for the next four months so they made an appointment with my primary doctor's assistant. Waiting over 4 months to see my or any primary doctor is absurd..!