Northwell Health Physician Partners Neurology at South Avenue

Yes, we waited a long time for the appointment. however, that is how it is with every specialist on Staten Island. This office was Bright, Clean, welcoming and parking was ample. We were checked in right away, and there was 1 other patient waiting to be seen. My mom was called in to the office before we were finished filling out the paper work. Mom was seen by the NP Bianca Millis, who was Professional, kind, patient and thorough. We were given referrals from the girl at the desk who was polite, and helpful. This was our first visit, and I hope that they all go as smoothly.

I’m just so shocked. It took 4 months for them to sign ONE piece of paper. They don’t answer phone calls, they never reply to emails, I have been told my email was sent straight to trash from one of their receptionists?? I’m beyond confused. I don’t know what reason this office would have to be so dismissive, inattentive and unprofessional. Especially for a NEUROLOGIST. Wild

SAVE YOURSELF MONTHS OF HEADACHES FROM THIS FACILITY. They do not care about their patients. No matter the case. They never answer the phone. They cancel appointments & never call back. This is by far the most upsetting doctors office I’ve ever had the misfortune of giving money to.

I only was advised of my appt through the app. No one from the office even called to inform me of my appt on 7/1 at 8:30am. Arrived at 8:15 only to be informed that my appt was the following Monday and they could not see me. I provided them with a screen shot from their app showing my appt was today and advised they needed to see me as I called out of work and traveled all the way over there. They went on to say the schedule was full and they would have to move patients around to squeeze me in. I don’t know how i am being squeezed in when I am the first appt of the day. Waited 45 min all for them to put me on the schedule with a NP I’ve never met or has no knowledge of my medical history. Completed disgusted with the staff and their lack of courtesy ownership for their mistake. Not coming

No one here cares about patients. They used to be good when Dr. Samara was there, but she left abruptly without notice to any patients and you can’t get an appointment. They also give you appointments that are ridiculously far in advance. Months and months away, then they cancel last minute and will not give another appointment within a reasonable time. They do not give reasons for the cancellation either. I had back to back cancellations without cause. They took on too many patients and will not give you the necessary care that someone with a serious disease needs. Do yourself a favor stay away and find a doctor that cares.