Northwell Health Physician Partners Dermatology at Lake Success

I called Northwell dermatology as a new patient this afternoon, 10/17/25. I was a wreck to make my appointment, it’s one of those scary, unusual conditions. I have avoided this for a very long time. Upon my initial call I spoke with Jennifer. I told her how I feel and asked if they see things like my condition. She was amazing. Not only did she make sure I got in to see a female doctor, but the earliest appointment she could get. I feel so grateful as she was very compassionate and extremely helpful. I feel much better just having spoke to her. What a difference it made for me. She bolstered confidence. Thank you to Jennifer!!!! 🫶🏽

I called on November 10th at around 4:30 PM to make an appointment for my daughter, and I was shocked by how rude and dismissive the receptionist was. She seemed completely uninterested in helping and made the entire interaction unnecessarily unpleasant. It’s disappointing to encounter such unprofessional behavior, especially in a setting where kindness and patience are expected. I hope management addresses this issue — people with such poor attitudes toward patients and families should not be representing your office.

This office needs to get more organized. I called on a Friday to book an appointment for my son, and to my surprise, I was told that I'll get a call back to schedule the appointment. I said ok to it, not knowing when they would call. They end up calling the following Monday, two days after I had called. So then as I am driving my son to his appointment that Tuesday, I get a call from the office 25 minutes beforehand to confirm his appointment. This honestly confused the heck out of me, thinking that maybe I was late, or maybe if I had mistaken the time. I then get to the appointment, to find out that they need a referral from my son's health insurance. They had one from my son's pediatrician but I was unaware of the one needed from his health insurance. I asked why I wasn't informed o

Dr Masse (Dermo) and Dr Sharon (MOHS) are outstanding. Very impressed with this practice and it’s 100x better than the practice and docs I used to go to. So many of my friends made the switch and I’m glad I listened and made the switch!

I was nervous about visiting this office after reading the reviews, but I actually had a great visit with no complaints. I was called in on time with no wait, and I did not feel rushed out of there. Dr. Ahmed, the resident and the medical assistant were very kind, thorough, and informative.