Northern Light Mercy Walk-In Care

We are from out of state and found ourselves in a tough spot looking for immediate care for our children on our last two trips to Maine. We’ve made a total of three visits to Northern Light Mercy Walk-In Care in the last two months, and have had outstanding experiences each time. There was little to no wait, reception staff was warm & welcoming, and the medical staff were outstanding. We are so grateful for the care option in Windham. Outside of this location, you’ll have to drive all the way to Portland. Hopefully we won’t have to come back, but if we do, we know the care will be excellent.

The facility is clean and the staff is great. The ability to receive medical assistance without having to wait days, weeks, or months, is a wonderful service that I really appriciate. A great asset to the Windham area. As with any other medical service, at times the number of people waiting for help can result in long waiting times, especially during the summer.. I have found that calling ahead, if possible, can often make things go smoother.

Don’t let them deny you flu/COVID testing because they “don’t think you have it” or because people who have it “look worse”. The first time I came here last year I requested both tests and they at first tried to decline, I asked them again to test me, and it came back positive for COVID. I went again this week and asked them to test, he didn’t and just assumed I had an upper respiratory infection. The only reason I didn’t ask again is because it was close to closing. I’m sure they were just trying to get out of there. I didn’t think much of it until my friend told me how high the flu cases are right now. I bought a test the next day and it came back positive for the flu. Don’t let them refuse to test you, especially with the high cases right now. You need to take antivirals within 48 hours

I am not one to do reviews but....I was on vacation and needed to be seen for a health issue and unfortunately could not wait until I got back home. I called around to urgent care facilities to get pricing as I was out of state and didn't think my insurance would cover the visit. When I called I was told it was $92 to be seen and any tests would be extra When I arrived every one was extremely nice. The woman at registration ran my insurance and told me it did t deny me so looked like we were good ! Well. Months later I received a bill in the mail for over $600 !! With the charge just to be seen was $453. When I called to question the bill I was told I didn't have any insurance on file. I gave billing the insurance information and about a month later got another bill $453.

i felt and was well cared for every step of the way! i told the person who was the "provider," physicians assistant, that if i could see her every time, i would choose her as my primary care provider and always go there. made a big difference for me that day!