NorthBay Health Primary Care - Vacaville

North Bay Urgent Care in Vacaville provides outstanding medical services with a high level of professionalism and efficiency. The facility is exceptionally clean and well-maintained, creating a comfortable environment for patients. The front desk staff ensures a smooth check-in process, while the nursing team demonstrates excellent attention to detail and compassion. The medical providers are thorough, knowledgeable, and take the time to clearly explain diagnoses and treatment plans. Wait times are minimal, and the entire visit is well-organized from start to finish. It is evident that patient care and quality service are their top priorities. I highly recommend North Bay Urgent Care in Vacaville to anyone seeking prompt, reliable, and professional healthcare.

The wait on phone & in office has never been too bad but the wait for an appt can be several weeks & I did feel rushed by the Dr.. He also asked questions I had answered on their forms 30 minutes prior. Denied me an MRI because "my insurance probably wouldn't cover it" ! It's like pulling teeth to get a referral. Everyone else in the office was friendly so I'll try another Dr... they're available in 7 months !

Absolutely horrible. To get established with a doctor the wait-list is about 6 months. I had an appointment that I wanted to reschedule, as my baby got sick closer to the day, and I ended up cancelling it. The system didn't send me confirmation of it being cancelled, like it's designed to do. Being considerate, I wanted to call to confirm it and reschedule. Spent an hour on hold, no luck. Ran out of time, packed the baby, drove there, just in case it's still on. The receptionist said, the cancellation actually went through, and the next available appointment is in 3 months, otherwise I could see a nurse practitioner in a month, which I declined, as we pay high premiums for the health insurance. Tried to call that useless number again to find another PCP. Was on hold for another 20 minutes,

These doctors have little to no training. They will send 10 minutes or less on each patient. That comes from management. They under medicate. Have little understanding of biology. They screwed my mom so bad even another doctor threw them under the bus which never happens. The couple Doctors that are decent there don’t take new patients. If you have to see someone there ask for Niko. He’s not a doctor but as a nurse practitioner is betterZ

The absolute worst care I've ever received. I visited Dr Hernandez and her care team for a physical and new patient exam and I've never been more disappointed in the lack of care and communication I've received. For one the Medical assistant didn't address or even write down all my concerns that were related to visit. They order labs for my blood and never got back to me. After a week of trying to get my results and being rudely spoken to by her care team I decided to make an in person visit to rectify the situation and get my results. It was then they tell me that they never sent off my results and I needed to come in again to to give another sample. So what happens to my initial blood draw???? No one knows. I suggest you run far away from this place if you value your time and health.