Northampton Dental Group

Dr. Kelly is a great dentist. The office staff, however, lack any kindness or human warmth. Over the two years I've been a client here, I've never felt welcomed when I come in the door. The receptionists barely acknowledge my presence and are imperially officious in manner. Today I asked for an explanation of my bill, because none of it made sense to me. Instead of walking me through it, the receptionist simply told me it was self-explanatory and acted as if I were dense. Time to find a new office that accepts my insurance. (Also, Dr Kelly accepts my insurance, but the owner of the practice does not, making my charges much higher than they'd typically be, since all the other workers--hygenists, x-ray techs and so on--are his employees and not subject to my insurance.) Time to move o

For several years, I was a client of Northampton Dental Group. While the dentists are wonderful, the office faces significant challenges when a dentist is out of the office. As the office struggles to secure a replacement in a timely manner. I have unfortunately encountered instances of racism and classism directed towards me by the front desk staff on multiple occasions. I have only been treated with respect when I have dressed in expensive name-brand clothing. It is deeply regrettable that in 2025, individuals should have to endure such disrespect and shame from the front desk staff.

Northampton Dental is an EXPENSIVE AND UNTRUSTWORTHY PRACTICE. We’ve had to repeatedly seek 2nd AND 3rd opinions over the years. There have been NUMEROUS instances where we were given costly dental advice from Northampton Dental that was explained to us as being a necessity but after seeking second, and even third opinions, from qualified dentists with their own practices, it seems clear that Northampton Dental takes NO CONSIDERATION for how their patients will cover the cost of these unnecessary procedures. In almost every instance we’ve questioned the cost or necessity that was communicated by Northampton Dental, we were told by other dentists (plural) that the information we had been given by this practice was NOT accurate. I have a long list of examples of products and procedures we w

I have had a wonderful experience at Northampton Dental Group. Everybody- the hygienists, the front office, Dr. Boynton and Dr. Nill and their assistants- has made my dental visits as simple, straightforward and comfortable as possible. I highly recommend this office to anyone looking for a new dental home!

I had a great experience, they were professional and really made me feel comfortable.