NextCare Urgent Care Prescott Valley

I made an appointment through the NextCare Urgent Care, Prescott Valley on Sunday 1-11-26 web site. I had a 7:30 am appointment for the next day. I received 3 text messages to remind me of my appointment and time. I arrived for my appointment 1-12-26 at 7:22. Only to find the office in total darkness. I called the phone number for the clinic and a recording said the clinic opens at 8 am. Then why was I given a 7: 30 appointment? Well, at 8 am a clinic personnel, turns on the lights, opens the door, then placed a sign on the door informing the patients that they are temporarily closed due to lack of staff. I asked if I could make another appointment, and was told I would have to go through the web site. HELLO! I just did that and now I am standing out in the parking lot in the cold, wit

Love NexCare, everyone is very professional. Saw Judy Bandy today, what a breathe of fresh air, she is so caring, explains everything to. Wonderful bedside manners. I wish she was my Primary doctor. I will recommend my friends to NexCare and hopefully Judy will be there. Nancy Gronlund/3-4-26.

I tried to book an appointment online and by phone, and both weren't working. I drove in, found there would be an hour wait, and the receptionist booked an appointment, and I drove home. Despite appointment, ittook 90 minutes to get out. At one point I almost left the exam room to search for anyone. The exam room had 2 very worn, dirty chairs. I would have stood if I wasn't sick! Plus side: positive helpful staff. Clearly this place is understaffed, and owners are cutting a lot of corners.

The provider Alecsis Ramos was awesome! He showed real compassion and thoroughness—something that can be hard to find in urgent care settings. We left feeling reassured, well-informed, and grateful for the level of care my son received. I would absolutely return here and highly recommend this provider to anyone needing prompt, quality medical care.

I was able to schedule an appointment within a couple of hours over the weekend. I had a short wait upon arrival, and was seen by an intake nurse fairly soon. She was a bit abrupt at first, then softened and was pleasant. The Dr. Was great. I'm sorry I didn't get his name. However, Nexcare needs to clean up their rooms and waiting area. They hopefully are disinfecting, but the chairs and walls are stained and need a good scrubbing. I felt like I was sitting in a dirty chair.