New Smile Dentistry of Altamonte Springs

This is my second visit to New Smile.. Both had exceptional service, friendly staff..the deep cleaning done by Holly ; Merlyn, Deb and Elle who assisted Dr Mastali ALL made sure i was comfortable throughout all the work that was done. Very positive experience I’m very thankful !

I had a really great experience with my root canal. Merlin was very helpful and transparent during the whole process. Incredible job!

Called this morning with an urgent matter, and Holly was able to get me right in, got all my X-rays and work done same day! The dentist, and dental hygienist We were very kind, making sure I was comfortable the whole time And did a great job and got it all done in a timely manner. I love this dentist office 10/10 would recommend!!

My step-daughter had a severe SYSTEMIC reaction after the injection of the anesthetic - that we later learned from the ER was due to it entering her BLOODSTREAM through a blood vessel - we were told due to an error on how it was administered by Dr. Farid Mastali. The office did not call 911 until after almost 1-2 hours of my daughter suffering the effects. The ER said this should have never happened and would not happen with an experienced and well-trained dental professional. I seriously doubt that my case is unique. I am sure her mother is listed as an emergency contact and she was never called. To NewSmile Dentistry: This is called Freedom of Speech and it is never slander when one speaks the truth.

I'm extremely disappointed with New Smile Dentistry of Altamonte Springs. They have repeatedly canceled my appointments, showing a complete lack of consideration for their patients' time and health. Initially, they rescheduled my Saturday appointment for over a month, only to cancel it again a month later, citing the same excuse of the "doctor having an emergency." This kind of unprofessional behavior is simply unacceptable. I've taken it upon myself to notify my insurance provider about their incompetence and lack of regard for their patients' well-being.