Napa Valley Optometric Group

I had an eye exam and gas permeable contact lens fitting on Wednesday, December 11, and 8 days later I still had not received my contact lens prescription, despite having paid an additional fee specifically for it. When I scheduled the appointment, I asked how much the visit would cost, and this extra fee was not disclosed to me in advance. I only learned about it after the appointment. Had this been disclosed upfront, I would have made a different decision. I am a cash-pay patient. I was later told the delay was because the doctor was on vacation. Office staffing and vacation schedules are internal matters and should not delay a patient’s access to their prescription or justify charging for a service that is not provided in a timely manner—especially when the patient relies on contact l

Terrible front desk service. I asked multiple times to have the doctor call me with a simple question and was flat out refused. No explanation, no effort to help, just attitude and dismissal. Communication was poor and the staff clearly didn’t care about resolving anything. I’ve been going here for 25 years and never had an issue getting a call from the doctor before. Very frustrating and extremely unprofessional.

Dr Hadjivanni did an amazing job with the exam, but there was a problem with getting the glasses back in a timely manner;. When I did get them back the focus was off. I've had to wait almost 3 months to get my glasses and the lenses still wasn't right.

I had a great experience with Glasgow. She was patient and explained everything to me took the time to answer any questions offered helpful and proactive tips. The appointment was on time and she went the extra mile to make sure I was comfortable and had all the information I needed to make good decisions. One of my best Doctor appointments, if you’re looking for an Optometrist in Napa Valley I have been to others, and this is absolutely the best team I have been a patient of.

Nice and friendly staff, from the receptionist to the doctors. I took my grandpa here years ago and they were very helpful, especially since my grandpa doesn’t speak English and is easily confused, they provided him with someone who spoke Spanish and was very patient. When I went recently for myself, the doctor answered all my questions. The staff was very patient and helpful when I was choosing out my new pair of glasses. I never felt rushed or like they were trying to “sell” me anything, it was what is helpful and convenient for me. One thing that I appreciated is when they were unsure of something, they went out of their way to find the answer. Thank you Napa Optometric Group!