MyEyeDr.

Had nothing but great experiences before the last couple days. Dr. Konvalin was GREAT with helping me with my Keratoconus contact lens fitting the last couple years. I woke up yesterday and when I went to put in my contact the very center had a hole in it. I called to explain what happened and I was sent to a contact lens tech named Amy. She was very rude and said the lens was damaged due to me using the wrong solution. I’ve had Keratoconus since I was 18 (22 years) and I’ve always double checked with each doctor I’ve had every single year on which solution to use for each specific contact lens. There are so many and I know some are very specific with which solution to use. The doctor said I was fine using Clear Care and Bio True. After explaining that to Amy she was still rude and said sh

Can't praise enough their services and support for their patients. Dr Wang is not just handsome he is very caring as well lol. Alvaro is so customer friendly and addresses all the customer needs. Thanks guys.

Friendly staff Amazing Service. I highly recommend going here to get your glasses. Dr. Ismail was very personable, he explained everything to me and answered all my questions. After my exam, A optician named Aisha greeted me, she went over the different color stickers and what they meant price wise. She helped me figure which glasses looked great on me that fit my needs. Proving 10/10. Staff 10/10 Doctors 10/10. Will be back for my checkup !

This provider charged my daughter for services and add-ons that are not covered under her insurance and did not inform her that these services were optional or would result in additional out-of-pocket expenses. The optometrist asked if she frequently uses her phone. When she said yes, they recommended blue light lenses, which are not covered by her insurance. They also performed additional tests that are not covered. They took advantage of my daughter because she was at the appointment alone. We emailed and called multiple times but did not get a response until the glasses were already being made, and then we were told "it's too late". When we went to pick up her glasses, they just had the lenses, no frames. The optometrist took the frames off the wall and added her lenses to them. T

I normally don’t leave reviews, but this whole experience was a mess from start to finish. When I first went in, no one explained any of the extra charges they added onto my glasses. I was never told these upgrades were optional or even that they cost extra. I only found out about the huge up charge afterward. I reached out to Patient Relations, and they told me they forwarded my email to the Prosper office and that I should hear back within 24–48 hours. I didn’t hear anything. I emailed Patient Relations again… and they went completely silent too. No follow-up, no acknowledgment, nothing. So we had to call the Prosper office ourselves. Only then did someone suddenly offer an $85 “discount” because they said my glasses were already being made and “couldn’t be stopped.” Except that wasn