MUSC Health Primary Care - Village Park Drive

I absolutely love this office! I was greeted by two beautiful ladies at the front desk; they were so pleasant and made me feel welcomed. Allison & Makayla were awesome. (I asked their names before | left lol). Melanie Sheppard is a great provider. I'm so glad I chose this office for my primary care, and | will be recommending them to all my friends and family. The front staff really set the tone for my entire visit, and cant wait for my next appointment. Great Job Ladies!!

I visited this facility as a new patient to assess the intake experience, and there are a few important points prospective patients should be aware of. The front desk staff creates the first impression of any medical office, and in this case, that area could benefit from additional training and improved patient engagement. Upon arrival, one receptionist was on a phone call. While I understand staff may need to handle calls, there was no acknowledgement of my presence—no eye contact, greeting, or request to wait. After the call ended, I was still not addressed. I eventually approached a second receptionist who arrived later. She was polite, explained their process for transferring patients, and answered my questions clearly. However, I was declined as a patient due to a medication listed i

I have a very busy life and a severe phobia of doctors and so I had to cancel my appointment twice and I missed one appointment unfortunately they told me that they have to remove me from the practice due to this. So ladies and gentlemen, if you have a life outside of this doctors Office and have to reschedule more than two times you will lose your doctor. It’s disgusting and it’s freaking ridiculous. I have to build up the goal to go see a doctor and my doctor knew this before removing me from her practice so I guess she doesn’t understand or care. Good to know.

Dr Shepard is the best of the best . She is a breathe of fresh air . Thank you for everything you have done for my family . We are blessed to have you and your staff .

I used to respect dr Lee he was good to me until Ii broke 2 ribs went to urgent care in Swansea sc gave me nothing for pain they told me to go to my primary doctor for pain meds called dr Lee he said no I have 2 broke ribs in severe pain drs have no compassion anymore just go home and suffer very disappointed never go to a MUSC DR THEY DONT GIVE A DAM about your pain I'm shure MUSC will have an excuse for way they didn't write me some pain meds for a couple days