MultiCare Emergency – South Hill

I had the best experience for an ER visit here. Every staff member we encountered was so compassionate, calm, and professional. I was seen fairly quickly and they have the hallways set up so people can be as comfortable as possible when the rooms are full. Thank you for providing such amazing care.

What an absolute disgrace this place is. I went with my husband because he has been waking up with severe back pain and has a large bruise on his back and it is causing him to not be able to stand up straight. So we went here hoping to at least get some advice or helping us get a referral to a specialist and/or a chiropractor. Not only did they not allow me to go with him to get seen, which was really strange. And then he tells me while he's back there that they continually just assumed he was just there for narcotics/drugs which was the farthest from the truth. After he kept trying to tell the dr he doesn't want drugs he wants him to look at his back and the dr just ran his finger down his back and said I saw you walk in here and you walked just fine so you don't have back pain . Accused

Loved the staff and nurses here!! They are awesome!!! The hours of operation are 24 hours so there is no delay in getting the immediate care and service that one needs to survive! Super clean super sterile and well maintained! Hidden gem 💎!!!! Had to visit because my aunt had RSV and I had Conjunctivitis!! The prescription was sent next day the stafff (NPS) are super helpful knowledgeable and well educated!! Quite impressed by their level of skill and support for their patients!! 💕 P.S. ask for Caitlin ~she is the best!! Local Secret!!!

I was pleasantly impressed by the staff! We came in and from the moment we checked in until we were discharged we were very well taken care of. We saw PA Ian. He listened to my concerns, explained everything they were going to do and answered all of my questions. I can’t remember the name of the lady who did our bloodwork or the ultrasound tech but they were both incredible. Thank you for taking such good care of my child. I’d give 10 stars if I could!!

My son was seen for broken rib that happened during a football game. We were seeing promptly it was early in the morning the day after the game. The reception was professional and nice, the waiting area was clean. The triage nurse was very pleasant and friendly. They put us in a room that was clean and organized. My son's actual nurse was knowledgeable, friendly, and very sweet. The doctor was prompt to see us and examine my son. Imaging came quickly, took him to x-ray brought him back very quickly. The doctor came in and saw us as soon as the X-ray was read. We were in and out in an hour and a half. I know that we could have been there longer, but this was not our experience as we were in and out, and it was very peaceful. The restrooms were extremely clean. I really can't say enough good